Loyalty Operations Specialist

4 days ago

Melbourne, Victoria, Australia Myer Full time

From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.
Myer is a place for finding life-long friendships, a safe space with a big heart.
Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best.
Some might even say it feels like being "right at home".
Exciting opportunity in our Loyalty and Content Team Be a part of a fast-paced, collaborative team Flexible hybrid role – Docklands based office & the comfort of your own home Myer is looking for a Loyalty Operations Specialist to support the Loyalty Operations Manager in delivering the day-to-day operations of the Myer One program.
This role ensures the program runs efficiently and remains customer-focused, playing a key part in maintaining a seamless experience for Myer One members while contributing to the overall success of Myer's loyalty strategy.
About the role: Resolving Member issues escalated by the outsourced MXC Team Members and Leadership.
Assist in delivering Reward Card issuance, Annual Census, Case resolution and daily membership packs.
Maintaining the accuracy of the MYER one database.
Communication with Myer IT, MYER one key stakeholders (internal & external) to ensure successful execution of the Loyalty program.
Ensuring legal requirements of the MYER one Program are met.
Drives a continuous improvement plan through analysing, optimising and actioning key customer and performance insights to drive optimisation and efficiency across core operational aspects of the Loyalty Program.
About you: Strong retail experience with empathy in how changes in the customer experience impact loyalty Flexible in accepting new challenges, strong communication and organisational skills Honesty, Integrity, and ability to always maintain confidentiality Benefits to you: Generous team member discounts on all Myer products, including team-member exclusive discounts.
Access to lifestyle leave and volunteer leave – arrange work around your life, not life around work.
A supportive leadership and team network to set you up for success.
Career growth and succession opportunities across the business.
Here, you're not only an employee.
You're a valued Team Member with real dreams that we want to help you chase, no matter how big or small.
At Myer, we're all about making your work life meaningful.
We want you to experience life's special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.
Wherever you are and wherever you're going, we'll meet you there and get you to your destination.
With your enthusiasm and our support, we're fully committed to helping you thrive and flourish.
The future lies in your hands.
Welcome Home

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