Compliance Manager

**Closing Date**: 15/08/2025

**Job Type**:
Contract
**Location**:
Sydney office
**Job Category**:
Shared Services
The purpose of this role is to support the development, maintenance and reporting of NobleOak's Risk and Compliance Management framework to ensure compliance with legal and regulatory requirements and industry codes and standards, to support the business to manage and monitor its compliance obligations and manage regulatory risk across NobleOak.
This role also provides compliance advice to the business, assists in the management of our Australian Financial Services Licence (AFSL) obligations, and contributes to internal and external compliance reporting requirements.
**Job Description**:
Key Accountabilities
Risk & Compliance Support
Assist in the implementation and ongoing maintenance of Risk & Compliance Framework.
Support compliance monitoring and reporting to ensure business-wide adherence to regulatory obligations.
Support wider NobleOak compliance with the preparation of compliance modules and learning programs.
Contribute to internal audits reviews and investigations of business units and work streams to ensure compliance with standards and regulations.
Assist the Senior Compliance Manager with board and committee and regulatory reporting requirements i.e. ASIC IDR/EDR, APRA 750 and LCCC ADCP and DDO trigger reporting.
Assist as required by the business in supporting the Life Insurance Code of Practice framework.
Provide timely and pragmatic compliance advice across business units on regulatory matters, emerging obligations, and policy interpretation.
Support NobleOak's AFSL compliance, including license conditions, incident and breach reporting, and ensure adherence to relevant policies and procedures.
Complaints
Manage EDR/IDR complaints handling processes, ensuring customer concerns are addressed in a timely and effective manner, with a high client care focus to ensure the client receives excellent care.
Maintain and oversee the complaints register, ensuring accurate records and appropriate remediation actions.
**Ensure compliance with ASIC Regulatory Guide RG271**: Internal Dispute Resolution requirements and timeframes.
Liaise with internal teams to ensure complaint trends are identified, reported and addressed.
Assist the Senior Compliance Manager in collating complaints data for internal and external stakeholder reporting i.e. quarterly Risk Management report and monthly compliance reporting.
Identify and raise compliance incidents and breaches in Gracie as identified during complaint reviews.
Assist Senior Compliance Manager in the investigation and compilation of EDR submissions as required.
Contribute to the ongoing review and enhancement of IDR and EDR procedures to ensure compliance, quality, and timeliness.
Incident & Breach Management Support
Support the Senior Compliance Manager with the tracking and reporting of compliance incidents, breaches, and near misses.
Assist as required in the investigation and remediation of incidents and breaches.
Assist in maintaining incident registers and reporting requirements.
Support internal escalation, documentation and root-cause analysis of regulatory breaches and non-compliance events.
Desired Skills and Experience
Capabilities
Strong attention to detail and proven analytical / problem solving skills.
Knowledge of Compliance and Risk Management processes and requirements.
Knowledge of Life Insurance Products including Income Protection, Trauma and Total Permanent Disability (TPD) is highly regarded.
Excellent organisational and multi-tasking skills, with the ability to follow set processes.
Strong attention to detail and critical thinking skills.
Good verbal, written and interpersonal communication skills.
A positive and self-motivated person.
A strong focus on quality.
Good time management and organisation skills.
Ability to operate in a fast paced, team environment.
Experience & Qualifications
2 - 3 years' experience in a Life Insurance Risk and Compliance role.
Working knowledge of tools, methods, and concepts of Compliance and Risk management.
Experience in complaints handling and internal dispute resolution (IDR) is highly regarded.
Proficiency in compliance monitoring tools and reporting systems.
Understanding of AFSL compliance requirements and practical experience managing AFSL-related tasks is highly desirable.
Experience providing compliance advice or guidance to internal business stakeholders.