Call Centre/Social Media Representative

4 days ago

Sydney, New South Wales, Australia Mycareer Hub Full time

$60,000 to $70,000
- Full-Time Position
- Based in Auburn

**Call Centre/Social Media Representative**
- $60,000 to $70,000
- Full-time employment
- Skills and development allowance up to $10,000
- Supported professional development opportunities.

**About our client**

Our client is a registered service provider for Home Care Packages (HCP) and Disability services (NDIS). Our client wants a
**Call Centre/Social Media Representative **to join their Sydney office team. This is the right place to be if you look forward to working in a culturally diverse workplace that understands different generations' values.

**Role Overview**
We rely on knowledgeable professionals to interact with our valued customers with questions or concerns. We're seeking a highly skilled Call Centre/Social Media representative to join our client team, managing inbound and outbound leads.

As the voice of the companies, the Call Centre/Social Media representative must possess excellent communication and interpersonal skills and be enthusiastic about helping our clients and driving their satisfaction.

**Objectives of this role***:

- Handle a large volume of inbound and outbound calls on time.
- Handle social media messages and comments.
- Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary.
- Identify client needs, research issues, resolve complaints, and provide solutions.
- Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups with the escalation team.
- Recommend improvements for systems and processes to boost organisational efficiency.

**Responsibilities***:

- Memories scripts for our services and refer to them during calls.
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
- Identify opportunities for driving partnerships, sales and revenue of the company's existing product suite and seize opportunities to upsell when appropriate.
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all service, productivity, and quality objectives.
- Create and maintain a record of daily problems and remedial actions using a call Centre database.
- Leverage data and insights gathered by the call Centre to recommend and influence process improvements.
- Creating and maintaining strong relationships with company partners and external stakeholders.

**Benefits**
- Full-time permanent position
- Skills and development allowance up to $10,000
- This an exciting opportunity to join a growing organisation.
- Strong management and administrative support
- Supported professional development opportunities.
- Opportunities for advancement
- An immediate start

  • Social Media Manager

    4 days ago

    Sydney, New South Wales, Australia Social Boss Full time

    **Social Boss**are currently looking for a creative social media manager to join our boutique Marketing and Social Media Agency located in Sydney NSW. At Social Boss, our clientele and work is diverse as we work with business owners from a variety of industries such as **beauty, fashion, wellness, real estate, hospitality and more**We're on the hunt for an...

  • Social Media Marketing Specialist

    3 days ago

    Sydney, New South Wales, Australia Social Good Summit Australia Full time $104,000 - $130,878 per year

    Company DescriptionThe Social Good Summit Australia (SGSA) is a United Nations Foundation affiliated event that connects individuals, Corporations, Not-for-profits, Government and Grassroots organisations to inspire and discuss solutions for the greatest challenges of our times. Part of a global network of committed citizens from over 100 countries, SGSA is...

  • Social Media Manager

    3 days ago

    Sydney, New South Wales, Australia Social House Syd Full time $104,000 - $130,878 per year

    About the role;We are seeking an experienced and passionate Social Media Manager to join the team at Social House Syd' in Sydney, NSW. As a part-time role (looking to grow into full time for the right candidate), you will be responsible for managing a wide variety of different businesses social media accounts and handle the creatives, posting and everything...

  • Call Centre Representative

    4 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $65,000 - $95,000

    Job TitleWe are seeking a skilled and experienced individual to join our team as a Call Centre Representative in the Natural Health Industry.The successful candidate will be responsible for making phone calls to existing customers regarding their orders while accurately entering orders into our system.Key Responsibilities:Making outbound calls to customers...

  • Call Centre Representative

    2 days ago

    Sydney, New South Wales, Australia Daikin Full time

    The OpportunityDaikin, a world leader in air conditioning solutions is seeking to appoint a Call Centre Representative to join our growing team based in Sydney.Ideally you will possess a natural eye for detail, be customer focused and possess initiative working as part of a close-knit team.Duties will include:Responsible for answering and dealing with...

  • Social Media Manager

    3 days ago

    Sydney, New South Wales, Australia We Are Social Full time

    **We're looking for a creative Social Media Manager to take ownership of the social output for a major global consultancy firm.**You will have a proven background (min. three years) in publishing or agency, and be comfortable concepting social ideas that get online communities fired up — particularly across Instagram, TikTok and LinkedIn.As well as...

  • Customer Development Representative

    4 days ago

    Sydney, New South Wales, Australia Sprout Social Full time

    Sprout Social is looking to hire a Customer Development Representative to the Sales & Success team, based in Sydney, Australia.**Why join Sprout's Sales & Success team?**Joining the Sales and Success team is an opportunity to accelerate your career. We're a winning team selling and supporting the leading social media management platform for businesses. Not...

  • Social Media Manager

    2 weeks ago

    Sydney, New South Wales, Australia Social St. (Born Creators Group) Full time

    IMPORTANT NOTE: To apply for this role, please submit your covering letter and resume via this link: https://borncreators.com/careers/Applications submitted via LinkedIn will not be considered.Are you a strategic thinker with expertise in social media management, content creation, and reputation management? Social St (Born Creators Group) is seeking a Social...

  • Inbound Call Centre Representative

    4 days ago

    Sydney, New South Wales, Australia Employ Full time

    Starting on the 31st August- $30.95 per hour + super- 8:30am - 5:30pm Monday to Friday - No weekends- **Starting on the 31 August**:- **$30.95 per hour + super**:- **Ongoing temp role - Full time hours**:- **Working from office - based in Abbotsford onsite parking**:- **Must be able to work shift between 8:30am - 5:30pm Monday to Friday**An exciting...

  • Social Media Manager

    4 weeks ago

    Sydney, New South Wales, Australia Social St. (Born Creators Group) Full time

    4 days ago Be among the first 25 applicantsAre you a strategic thinker with expertise in social media management, content creation, and reputation management? Social St (Born Creators Group) is seeking a Social Media Manager to take full ownership of content strategy, execution, and performance analysis for our corporate clients in the construction and...