Centre Supervisor

Glen Eira Leisure
- Casual
- Part-time
- Closing on: Sep 29 2024
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- **Multiple supervisory opportunities at GEL**:

- **Casual and Part-time hours available**:

- **$31.86 per hour + Superannuation**

**Join the Glen Eira Leisure Team**

Are you ready to be part of a vibrant and dynamic team at the forefront of the leisure industry? Glen Eira Leisure is expanding, and we are seeking passionate individuals to help take us to the next level as we prepare for the grand reopening of the Carnegie Memorial Swimming Pool.

**Why Join Glen Eira Leisure?**
- **Culture of Excellence**: At Glen Eira Leisure, we pride ourselves on our inclusive, supportive, and collaborative environment. Our team members are our greatest asset, and we are dedicated to fostering a culture where everyone feels valued and empowered to excel.
- **Industry Leader**:We are recognised as a leader in the leisure industry, known for our innovative programs, safety and exceptional customer service. Joining our team means becoming part of an organisation that sets the standard for excellence.
- **Exciting Growth Opportunities**:As we expand our facilities and services, there has never been a more exciting time to join us. Be part of a forward-thinking organisation that is committed to continuous improvement and professional development.

**About the role**

We are seeking someone who is enthusiastic about providing exceptional customer service, thrives in a collaborative environment, and has a strong ability to model strong skills and motivate teams to achieve high standards in all aspects of their role.

In this role, you will support a range of frontline teams in actively supervising pools, patrons and programs within Glen Eira Sports and Aquatic Centre (GESAC) and Carnegie Memorial Swimming Pool (CMSP). You will operate as an escalation point for resolving customer disputes on shift and ensure staff operate in a manner that is in line with service improvement standards and employee expectations.

You will report to the Centre Supervisor Team Leader and perform a range of duties including but not limited to:

- To provide leadership, supervision, advice and guidance to all staff on shift with the flexibility to cover shift breaks as required.
- Responsible for ensuring Service Improvement Program standards are maintained on shift across the facility.
- In the event of an emergency act as the Chief Warden and coordinate facilities emergency management plan to facilitate a safe exit of patrons, staff and contractors.
- Monitor on shift staffing levels across the facility and adjust, in conjunction with the relevant shift supervisor, according to facility demand and regulatory requirements.
- Provide support all frontline teams on shift assisting directly as required during busy times.
- Conduct plant management tasks including water testing and dosing as required.
- Be responsible for the management for cash and reconciliation duties.

**We Are Looking For**
- **A Passionate Professional**: Someone who is enthusiastic and committed to delivering outstanding experiences for our community.
- **A Critical Thinker**:Someone who can draw on their existing skills in leisure management to handle critical situations.
- **A Team Player**:Someone who thrive in a collaborative environment and can contribute positively to our team culture.
- **A Strong Leader**: Someone who is ready to elevate their career and provide strong leadership, guiding Glen Eira Leisure into a bright and successful future.

**Qualifications and Experience**
- Demonstrated commitment and adherence to organisational values and behaviours.
- Considerable customer service experience.
- Strong dispute resolution experience.
- Familiarity with the recreation industry programs and services would be well regarded.
- Previous experience in managing a complex roster and staff team is highly desirable.
- Current CPR, First Aid, Pool Lifeguard, Anaphylaxis and Asthma certificates (or willing to obtain).
- Current Pool Operators Certificate (or willing to obtain)
- Not meeting all the requirements for this role? We value diverse experiences for positive community outcomes. If you're excited about the position but don't perfectly align with the criteria, we still encourage you to apply._

**Pre-employment checks**
- Employee Working with Children Check
- New National Police Record Check
- Health Declaration
- Evidence of right to work in Australia.
- Additional training/certificates as detailed above.
- Attach your resume
- Attach a cover letter (no more than one page)

**Closing date**: 29 September at 11.55pm

**_ Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation. As a Council, we are committed to:_**
- **_Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees._**:

- **_Reconciliation and supporting the Aborig