Banquet Operations Manager

2 days ago

Melbourne, Victoria, Australia Harness Racing Victoria Full time

Location: Melbourne | Western Metropolitan

Job type: Full time

Organisation: Harness Racing Victoria

**Salary**: Salary not specified

Occupation: Hospitality and Tourism

Reference: VG/TP/TP/1675524

Unique Hospitality & Entertainment Venue The Banquet Operations Manager reports to the General Manager Tabcorp Park. lead by example and deliver outstanding customer service.

**ABOUT US**

Mantra Melbourne Melton & Tabcorp Park is the home of harness racing in Victoria. We aim to be recognised as a premier entertainment venue in the West, providing value for money and a great entertainment experience.

We are a unique seven day a week entertainment venue with a range of racing and non-racing offerings including dining facilities, function & conference rooms, 41 room four-star hotel, gaming lounge and sports bar with TAB. We are committed to providing high standards of excellence in racing, hospitality and customer service.

We are passionate about providing our customers a great experience and are looking for enthusiastic, dedicated people who share our passion.

**THE OPPORTUNITY**

This hands-on role is responsible for the set-up, coordination and execution of all Functions, Events and Conferencing activity in the Venue. Reporting to the General Manager you will collaborate with all Department Managers, Sales Staff and the Kitchen Team to ensure the successful running of Functions, Events and Conferences. Along with your staff you will provide excellent customer service and a great experience for all of our guests. As the Banquet Operations Manager you will be responsible for:

- Function, Event & Conference set up and execution
- Supervision and management of Function activities including allocation and development of staff
- Administration including preparation of staff rosters and sourcing and ordering of supplies
- Liaising with clients during events
- Managing quality control by monitoring service levels against established customer service standards
- Preparing post function de-brief reports
- Working as part of a dynamic management team

**ABOUT YOU**

You like to be hands on and lead by example. You are self-motivated and proactive with immaculate personal presentation and outstanding communication. You love being part of the team and approach your work in an energetic and positive manner. You have experience managing a variety of large and smaller events and conferences of different sizes in a venue with multiple function rooms. Along with the above requirements you also possess the below qualities:

- Exceptional communication
- Outstanding team management skills
- Ability to be hands on and assist the team in executing set up
- Pride in your attention to detail
- Outstanding organisation and time management
- Superior customer service standards
- Exceptional training skills & the ability to develop staff
- Ability to multi task, delegate and work under pressure
- Ability to work nights and weekends.

**ACCREDITATIONS**

Must have RSA & Food Handling Certificate.

**AVAILABILITY**

Must be available to work a flexible roster including days, nights, weekends, New Year's Eve and all Major Race Events.

In return fantastic benefits are on offer including free car parking, staff discounts, training, and career development.

Mantra Melbourne Melton & Tabcorp Park is an equal opportunity employer and promotes diversity within our workplace.

**HOW TO APPLY**

The successful applicant will be required to undergo background checks in accordance with company policy.

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