Claims Manager Property, Australia

**Claims Manager, Property**

Sydney / Melbourne, Australia

Our Claims team sets us apart. Our experienced Claims specialists use their expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As the Property Claims Manager for Australia you will play a pivotal role in overseeing, managing and resolving AXA XL's largest, most complex claims. You will manage our property claims portfolio and oversee best practices, provide insights into emerging risks and trends, and drive lessons learned. You will act as key liaison for Underwriters for property in Australia. You will contribute to overall Claims leadership strategies.
- This is_ _a regulated role under the Central Bank of Ireland's Fitness and Probity regime._

**DISCOVER your opportunity**

What will your essential responsibilities include?
- Monitoring and directing a portfolio of property losses and potential exposures, promoting best claim handling practices and providing compliance with early warning and loss protocols across Australia.
- Acting as a point of coordination and referral for all property Claims across Australia.
- Providing oversight regarding processes related to coverage analysis, investigation, evaluation, reserving and resolution of a book of product-specific claims, in accordance with established guidelines, service standards, and regulations, while respecting local culture and marketplace differences.
- Ensuring that AXA XL makes consistent technical claims decisions in line with Global Guidance - driving technical excellence across Australia property Claims.
- Assessing potential complex claims across multiple jurisdictions including providing guidance on case strategies and action plans with local property team.
- Providing/ driving technical guidance and training for property Claims resources across the Region, leveraging available global resources and knowledge.
- Collaborating with Country/ Regional Claims Management to drive superior claims service and ensure effective and appropriate resourcing approach given the claims portfolio for property in the Region.
- Providing ongoing insights and advice to stakeholders on our large losses as well as material market developments and emerging risks.
- Continually reviewing and embedding global and regional best practices by collaborating with clients, claims resources and other internal and external stakeholders.
- Establishing a strong internal and external presence with line of business underwriters, producers and clients and supporting Underwriting on acquisition, wording and product development and participating in industry events including providing thought leadership.
- Coordinating communication and providing insights to actuarial/reinsurance/underwriting regarding any changes to claims exposure, emerging exposure trends and issues that may impact IBNR determination.
- Leading Claims response to catastrophe/ major events/ emerging risks for property in Australia and coordinating reporting to key stakeholders.
- In conjunction with Country Management, managing and developing a team, ensuring robust succession planning, and creating a culture of continuous improvement. Assisting in attracting, retaining and developing high performing claims talent.
- Leading and/or supporting internal projects to assess and implement improvement opportunities.

You will report to the Head of Claims, Australia.

**SHARE your talent**

We're looking for someone who has these abilities and skills:

- Claims Experience: Proven in-depth property claims experience - with experience in portfolio management as well as more complex claims experience. Specialized product-specific experience required as well as litigation management, field case management and pertinent regulatory issues.
- Legal & Regulatory Knowledge: Strong knowledge of multi-jurisdictional insurance coverage law and claim regulations in Australia. High dedication to customer service including professionalism and diplomacy in broker and insured relations.
- Leadership and Management: Lead by example with performance, engagement and commitment. Experienced leading a team of experts across various locations. Takes initiative.
- Strong Collaborator: Develop and maintain productive working relationships with insured, brokers, claim handlers, underwriters and legal counsel. Provide guidance and seek input from others as needed to achieve the best result possible.
- Effective Communicator: Proven verbal and written communication, collaboration, presentation and influencing skills. Able to communicate effectively with internal and external stakeholders across cultures.
- Results Oriented