Aps3 Participant Support Officer- Bentleigh

5 days ago

Melbourne, Victoria, Australia Hays Full time

APS3 Participant Support Officer
- 12 month Temp Role -Bentleigh

**Your new company**

A Federal Agency, aiming to support a better life for hundreds of thousands of Australians with significant and permanent disabilities, as well as their families and carers. The position is located in Bentleigh.

**Your new role**

APS3 Participant Support Officer 12 month temp assignment

**Key Responsibilities**:

- ** Participant Assistance**: Resolve participant matters by actioning planning tasks.
- ** Front of House Support**: Provide counter/reception support for the local office, including participant enquiries in self-help kiosks and online support.
- ** Customer Service**: Resolve customer enquiries, provide information, and refer customers to appropriate government or community services.
- ** Research and Investigation**: Undertake research and investigation activities, prepare associated reports, and complete data entry tasks.
- ** Complaint Handling**: Receive and record complaints and other feedback in their business systems.

**What you'll need to succeed**
- Australian Citizenship is mandatory.
- Experience in customer service or administration-based roles.
- Familiarity with the disability sector is highly desirable.
- The ability to work independently, use initiative, and learn new systems and processes.
- Strong communication skills and proficiency in Microsoft Suite (Excel, Word, Outlook, Teams).

**What you'll get in return**
- APS3 hourly rate of $37.36 plus super.
- Opportunity to make a difference in the community.
- Temporary contract with an option to extend.
- Full-time standard hours. Monday to Friday, 8:30 am to 5:00 pm (37.5 hours per week).
- Supportive and positive working environment.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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