Aps3 Support Officer
3 days ago
Job Title
Aps3 Support Officer Role SummaryWe are seeking a highly skilled and experienced Participant Support Officer to join our team. The successful candidate will be responsible for providing administrative, clerical, and operational support across multiple locations.
This is an exciting opportunity for someone who is looking to make a difference in the lives of others. As a key member of our team, you will manage participant matters, provide customer service, and assist with research and analysis.
About the Role
- Participant Support & Customer Service: Manage and resolve participant matters, respond to enquiries, provide information, and refer individuals to appropriate government or community services.
- Administrative & Reception Duties: Provide reception and counter support, assist with self-help kiosks and online services, manage appointments, and ensure accessibility of office facilities.
- Communication & Record Management: Handle the shared team inbox, telephone enquiries, data entry, and maintain accurate records, including complaints and feedback.
- Research & Reporting: Conduct research and investigations, prepare reports, and assist with correspondence and operational tasks.
Key Responsibilities
- Provide exceptional customer service to participants, responding to their needs and concerns in a timely and professional manner.
- Manage participant records, ensuring accurate and up-to-date information is maintained at all times.
- Assist with research and analysis, providing insights and recommendations to inform business decisions.
- Contribute to the development and implementation of strategies to improve participant outcomes.
Requirements
- Proven experience in customer service and administrative support.
- Strong communication and interpersonal skills, with the ability to build relationships with stakeholders.
- The ability to manage multiple tasks and prioritise workload effectively.
- Attention to detail and a proactive approach to problem-solving.
- A commitment to delivering high-quality service and support.
About Us
We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds, and people with disability. We are committed to providing reasonable adjustments throughout the recruitment process.
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