Customer Service Valet

1 day ago

Melbourne, Victoria, Australia Konica Minolta Business Solutions Australia Full time

Konica Minolta is innovative, robust and continually evolving. From printing/scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions.

About the role
Due to the continued growth of our business, we are seeking a part-time Customer Valet who will attend to the Konica Minolta printing equipment and provide exceptional customer service to our valued client, based on site in the Box Hill area.
This role will be for approximately 25-30 hours per week, working over 5 business days.
This role will initially be for a 12-month contract with the possibility to become permanent over time.

**Requirements**:
Reporting to the State Service Delivery Manager, you will be fully trained to be responsible for:

- Attending to print equipment to ensure a high standard of copy quality, equipment cleanliness and changing of consumables, in accordance with the agreed services levels.
- Maintenance support and Helpdesk support
- Coordinating and performing basic fault preventative servicing in relation to the printing equipment.
- Providing first level response on equipment faults in line with Konica Minolta's customer service values/customer statement of work obligations and escalating specific technical equipment/software issues to Konica Minolta Helpdesk.
- Ensuring paper stock is managed to agreed levels, and filling paper trays.
- Consumables management.
- Customer User Training - providing scheduled or ad hoc training to Customer users in relation to the operation of the printer.

Who are we looking for?
- You have a valid driver's license and car. You will be reimbursed using a cents per kilometre method for use of your own vehicle while driving from customer site to customer site.
- You have some experience in providing exceptional customer service, caring about customers and relationships.
- You may be required to pass a Working with Children check.
- You are professional, proactive, organised, and take pride in your work.
- Some technical experience is preferred however you should enjoy problem solving and resolving issues both with customers and machines.
- A desire to learn - You will have initial and on-going hands-on product training to ensure the success of your career at Konica Minolta.

**Benefits**:
What can KM offer you?
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.
Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.

Equal Opportunities

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

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