Bookings Officer

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Do your life's best work

GenesisCare has an exciting opportunity available for a Patient Bookings Officer to join our team at our Radiation Oncology Centre located in Chermside; North Brisbane. This role is a crucial link between patients and clinical staff, assisting patients in the booking of treatments and consultations. On offer is a permanent full-time opportunity, working Monday-Friday.

More Specifically, you will- Ensure a high level of patient service is provided including meeting patient needs, maintaining patient service levels, and monitoring and reacting to patient feedback- Book and confirm patients for Planning CT, Treatment, Nursing and Doctor Reviews- Respond to and resolve issues and provide a prompt service in line with expectations- Work with colleagues and other administrative staff to achieve efficient and effective management of the patient journey throughout the Practice- Promotion of an efficient, compassionate service to all patients, while maintaining a good working relationship with all staff members- Liaise with both internal and external support staff

Benefits of joining our team:
- Work/life balance, no weekend or night shifts- Internal career development opportunities globally- Free access to thousands of LinkedIn training courses- Range of benefits such as 12 weeks paid parental leave- Access to all the latest technologies and techniques- Qantas membership discount, gym membership discount, Bupa discount- All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling- Located next to a vibrant shopping centre with many cafes & restaurants- Learn and grow with our award-winning development programs

We're interested in hearing from people who have:
- Demonstrated ability in an administrative role within a busy, customer focussed environment, medical preferred- Ability to handle and resolve urgent matters and time critical medical appointments- Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders- Proven experience to work effectively both independently and in a team environment- Ability to use clinical administration systems, as well as Microsoft Office software

About GenesisCare

We are the largest private Oncology provider in the world, employing over 6000+ highly trained healthcare professionals and support staff across the United States, Australia, Spain and the United Kingdom, designing innovative treatments and care for people with cancer. Our dedicated teams treat more than 1 million patients annually.

People centricity is at the heart of what we do whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of care that is patient focused and performance driven. Our people promise is "do your life's best work, by always growing, having a profound human impact and making great things happen together." If you'd like to make a difference, join us at GenesisCare.

Covid 19 Vaccination Requirement

In line with the Public Health Order, all GenesisCare employees are required to be fully vaccinated for COVID-19. To be eligible for consideration to perform work for GenesisCare, all recruits must provide evidence of vaccination and comply with the requirements of the Public Health Order prior to appointment.

GenesisCare is an Equal Opportunity Employer.