Grab The Opportunity For Channel Helpline

1 week ago

Melbourne, Victoria, Australia Delivery Centric Technologies Full time

Role: Channel Helpline Consultant

Location: Melbourne/ Sydney

Experience: 2-5 years

Skills Set:

- Proven experience as a service desk analyst or other customer support role, preferably in an enterprise level environment
- Ability to work efficiently under pressure in an ever evolving environment with a large spectrum of products within support scope
- Certified or experienced in ITIL aligned environments and best practices
- Experienced in the use of an ITSM tool to raise and resolve cases, preferably Service Now
- Tech literate with the ability to quickly become proficient in multiple software platforms and tools
- Perform troubleshooting through diagnostic techniques and pertinent questions in order to determine the best solution/course of action based on the issue and details provided by customers

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Sydney NSW: Reliably commute or planning to relocate before starting work (required)

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