Servicenow Practice Lead

**Job no**: 493708
**Work type**: Permanent - Full Time
**Location**: Brisbane CBD
**Categories**: Digital and Technology Group

At WorkCover Queensland our vision is to be the best worker's compensation insurer, to make a positive difference to people's lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every day and contribute to the big picture.

Our organisation is made up of individuals who collaborate and seek to engage others, working together as One Team. We embrace diversity and value people who bring personal energy and authenticity to everything they do. If you're someone with a strong values-oriented compass and you want to achieve sustainable outcomes, you will find a great community at WorkCover_. _

**Within this role you will**:

- Support the Commercial Application Services Manager to identify ServiceNow platform development opportunities aligned with goals across all WorkCover departments
- Create overall roadmap and shape demand for enterprise platform consumption, validating technical specifications and designs
- Ensure alignment with business strategy, roadmap, and platform governance policies while managing relationships with ServiceNow and partners
- Own and oversee the ServiceNow instance, ensuring stability and usability across production and non-production environments
- Lead technical governance and design configuration decisions to ensure seamless user experience aligned with platform design strategy
- Partner with the Cyber Security Team to manage instance security posture and maintain detailed architecture views
- Resolve technical escalations, respond to defects, and participate in process workshops
- Collaborate proactively with key stakeholders and external vendors to provide ServiceNow technical delivery expertise
- Foster a team culture that encourages empowerment, commitment to making a difference, and quality outcomes through business understanding

**A bit about you**:

- Tertiary qualification in information technology or related field, ITIL (v3 minimum)
- ServiceNow Certified System Administrator (essential)
- ServiceNow Certified Implementation Specialist: ITSM (essential) and SM, Disco, SAM, HAM, SIR, VRM (highly desirable)
- Minimum 5 years' experience in ServiceNow development or development lead role
- Strategic leadership experience in dynamic and complex change environments, including leading teams through change
- Deep technical understanding of ServiceNow design, development, and deployment in complex environments
- Technical skills in JavaScript, HTML, CSS, GLIDE SCRIPTING, XHTML, Workflow and UI development, ServiceNow ITSM Application
- Exceptional planning, problem solving, collaboration and communication skills
- Experience developing team members and guiding staff toward achievement of goals
- Sound understanding of WorkCover's core business or comparable commercial environment

**A bit about us**:
Working in a collaborative team environment within a supportive and engaged organisation, you'll enjoy a hybrid work model (50/50), access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld.

**How do I apply?**

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This will include a Right to Work in Australia Check, Police Check, Education Check, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).

**Advertised**: 23 Jun 2025 (3:00 PM) E. Australia Standard Time
**Applications close**: 07 Jul 2025 (4:00 PM) E. Australia Standard Time