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ServiceNow Delivery Lead

2 weeks ago

Brisbane, Queensland, Australia beBeeServicenow Full time $140,000 - $150,000
About Us

We are looking for a highly skilled ServiceNow Operations Technical Lead to join our team. As a key member of our ServiceNow Operations team, you will oversee the optimal delivery of managed services and ensure high quality work within SLAs.

Key responsibilities include providing technical escalation and operational support to team members, supporting the delivery of enhancements and deployment of new features, resolving complex configuration and integration challenges, and acting as a technical escalation point for Operations team members.

  • Maintain technical knowledge across multiple ServiceNow modules, including ITSM, CSM, HRSD, ITAM, ITOM, etc.
  • Develop strong working relationships with the ServiceNow Operations Manager to deliver on the team strategy.
  • Become an expert in ServiceNow Best Practices and effectively communicate this knowledge to customers and stakeholders.
Your Skills

We are seeking someone with a minimum of 5 years of experience in a ServiceNow Developer/Engineer position. You should have excellent communication and customer service skills, be willing to learn and grow, and possess relevant industry certifications such as ITIL, ServiceNow CSA, ServiceNow CIS, etc.

The ideal candidate will be a creative, strategic, and thoughtful 'hands-on' leader with a 'can-do' leadership approach. They will be able to describe ServiceNow Best Practices, manage multiple tasks in a busy environment, and provide exceptional service to our customers.

Benefits

We offer a friendly and supportive team environment, career growth opportunities in Consulting, Architecture or Management, genuine flexible work environment (WFH & Office), strong investment in training and upskilling - certifications paid for, mature team environment with a high level of engagement, lots of company social events, and 'Me Days' ~ equivalent to 1 extra week of annual leave.