Servicenow Application Specialist

2 weeks ago

Brisbane, Queensland, Australia Queensland Government Full time

**Key Responsibilities:
Identify and develop technical requirements for functionality being developed within ServiceNow and Amazon Web Services improvement programs.
Work with ServiceNow developers in the development of business rules, client scripts (JavaScript), UI actions, form sections, notification events in ServiceNow platform to meet the business requirements following agreed best practice standards and version control of the code.
Implementing platform upgrades, releases, patches & hot fixes across ServiceNow and Amazon Web Services non-production environments according to the implemented SDLC best practice framework ensuring environments are controlled and auditable throughout the development and testing cycles.
Creating new catalogue items (forms) and workflows in ServiceNow enabling automation of tedious/repetitive processes.
Educating and training fellow development and support analysts on the administration and maintenance of the changed software.

You will be assessed on your ability to demonstrate the following key capabilities, knowledge and experience. Within the context of the responsibilities described above under 'Key Responsibilities', the ideal applicant will be someone who can demonstrate the following:
Demonstrated experience in Amazon Web Services, including Amazon Connect, AWS Lambda, Amazon Lex and Amazon DynamoDB. Should include analysis, design, development, testing, implementation, documentation, and support experience.
Demonstrated high level experience in ServiceNow development, ServiceNow certified System Administrator. ServiceNow experience should include analysis, design, development, testing, implementation, documentation and support and a thorough understanding of the SDLC
Excellent problem analysis, root cause diagnosis, and solving skills, with the ability to analyse production incidents and lead and work effectively as part of a team of experts to resolve multi-functional problems
Provide expert process advice, guidance, and facilitation to stakeholders and ITSM process owners with regard to ServiceNow best practice development platform, methodology and solution architecture while remaining focused on Queensland Health business needs
High level of working knowledge and/or training in IT customer service delivery (ITSM/ITIL), experience in Agile project management and Quality Assurance practices

Benefits of working with eHealth Queensland:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

Competitive salary + generous superannuation and leave loading
Flexible working arrangements
Diverse work culture
Career training and development

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