Client Support

2 weeks ago

Melbourne, Victoria, Australia Inlogik Full time

An exciting opportunity to join Inlogik, an established Australian born Software Company that develops Corporate Credit Card software solutions for organisations across over 30+ Countries.

We recognise and award achievement, create a team environment where all employees are respected, connected, and can contribute. We provide a flexible and balanced work lifestyle with some additional perks that include but are not limited to:

- Hybrid working arrangements with access to an office environment for you to work from.
- A competitive remuneration package.
- A highly supportive and collaborative team environment.
- Access to Health and Wellbeing programs.
- Lunches, fruit and more.
- Salary sacrifice superannuation and Novated Car Lease options.
- Career Growth and Development program options.
- Plenty more.

Joining our Client Support team, who play a vital role within our Company as the first point of contact to ALL our customers. You will comfortable and confident to demonstrate exceptional customer service, effectively and efficiently addressing any technical support in a timely manner and has a passion with technology.

This is a full-time permanent role (Hybrid work arrangement - 2 days in the office and 3 days remote) where you will be involved in performing task that may include:

- Providing excellent customer support, including assisting with the configuration and troubleshooting of products.
- Pro-actively monitor the support ticketing management system and support in-box and respond to customer issues within agreed timeframes.
- Managing file and document transfer between Inlogik & Clients and remediate issues as required.
- Performing scheduled daily checks accurately and on time.
- Assisting with the management and troubleshoot day-to-day issues that arise with the delivery of Inlogik products to its customers.
- Investigating, reproduce and document issues report by clients
- Providing technical pre-sales, implementation and client management assistance to the Inlogik Sales Project and Account Managers.
- Deploying bespoke client deliverables to existing clients as requested.
- Actively participate and contribute to technology/process advancement in the Inlogik Group including review of product documentation/training material and provide feedback/recommendations for improvement to technical writers.
- Other tasks as required to assist with the QA & Testing and Development team.

To be successful in this role, you will have experience in:

- Knowledge with web programming languages either HTML, CSS or other.
- Troubleshooting and problem - solving experience.
- Experience / knowledge in writing MS -SQL queries and interacting with databases.
- Understanding of monitoring tools.
- Understanding of business intelligence reporting.
- Have strong written and spoken communication skills, with the ability to describe technical concepts simply to non-technical people.

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