Client Support

1 week ago

Melbourne, Victoria, Australia Inlogik Full time

Inlogik is a Software Company that develops clean, user friendly Corporate Credit Card and Expense Management solutions. Our products are used extensively in Australia and in over 30+ Countries. This exciting position offers the successful Client Support & Test Analyst countless opportunities to learn and develop your technology skills while working on exciting task, projects and upskilling yourself.

Joining our Client Support team (Afternoon Shift) who play a vital role within our Company being the first point of contact to ALL our customers. To be successful in this role, you will be able to demonstrate exceptional customer service, effectively and efficiently addressing any technical support in a timely manner and has a passion with technology.

This is a full-time permanent role (supporting our WA Clients from Melbourne) where you will be involved in performing task that may include:

- Providing excellent customer support, including assisting with the configuration and troubleshooting of products.
- Pro-actively monitor the support ticketing management system and support in-box and respond to customer issues within agreed timeframes.
- Managing file and document transfer between Inlogik & Clients and remediate issues as required.
- Performing scheduled daily checks accurately and on time.
- Assisting with the management and troubleshoot day-to-day issues that arise with the delivery of Inlogik products to its customers.
- Investigating, reproduce and document issues report by clients
- Providing technical pre-sales, implementation and client management assistance to the Inlogik Sales Project and Account Managers.
- Deploying bespoke client deliverables to existing clients as requested.
- Actively participate and contribute to technology/process advancement in the Inlogik Group including review of product documentation/training material and provide feedback/recommendations for improvement to technical writers.
- Other tasks as required to assist with the QA & Testing and Development team.

To be successful in this role, you will have experience in:

- Knowledge with web programming languages either HTML, CSS or other.
- Troubleshooting and problem - solving experience.
- Experience / knowledge in writing MS -SQL queries and interacting with databases.
- Understanding of monitoring tools.
- Understanding of business intelligence reporting.
- Have strong written and spoken communication skills, with the ability to describe technical concepts simply to non-technical people.

The Inlogik Perks:
Joining Inlogik on a permanent full-time position you will be exposed to a number of benefits that may include:

- Flexibility and autonomy.
- Competitive rewarding remuneration package.
- Hybrid working arrangement.
- Work life balance - you are the creator of your destiny.
- Salary sacrifice superannuation options.
- Novated Lease options.
- Fresh fruit, snacks, and drinks in the office kitchen.
- New and Ongoing social activities.
- Health and Well-being programs.
- Reward and Recognitions programs
- Support to help you become successful.

  • Client Service Specialist

    1 week ago

    Melbourne, Victoria, Australia Permalink Support Services Full time

    **THE ORGANISATION**Permalink Support Services is a registered National Disability Insurance Scheme (NDIS) Provider, that offers Homecare & Community Care services, Coordination, Therapy, Housing, Supported Independent Living and Job Active Programs, to people with a disability.Servicing all regions of Metropolitan Melbourne, Permalink is rapidly growing and...

  • Client Services Manager

    1 week ago

    Melbourne, Victoria, Australia Permalink Support Services Full time

    **THE ORGANISATION**Permalink Support Services is a registered National Disability Insurance Scheme (NDIS) Provider, that offers Homecare & Community Care services, Coordination, Therapy, Housing, Supported Independent Living and Job Active Programs, to people with a disability.Servicing all regions of Metropolitan Melbourne, Permalink is rapidly growing and...

  • Client Housing Manager

    1 week ago

    Melbourne, Victoria, Australia Permalink Support Services Full time

    **THE ORGANISATION**Permalink Support Services is a registered National Disability Insurance Scheme (NDIS) Provider, that offers Homecare & Community Care services, Coordination, Therapy, Housing, Supported Independent Living and Job Active Programs, to people with a disability.Servicing all regions of Metropolitan Melbourne, Permalink is rapidly growing and...

  • SIL Client Outcomes Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Rubix Support Full time $60,000 - $90,000 per year

    Rubix Support is seeking a dedicated and enthusiastic SIL Client Outcomes Coordinator to join our team. The ideal candidate will bring experience from related roles, along with a strong passion for making a difference, a motivated mindset and a commitment to delivering exceptional outcomes.WHO WE AREWith significant experience in the disability sector within...

  • Client Outcomes Lead

    1 week ago

    Melbourne, Victoria, Australia Hearth Support Services Full time

    **About the role**:The Outcomes Lead will support the Client Outcomes Manager in the oversight and operational requirements of the client services team. The role is responsible for leading the day to day running of their direct reports and other client services roles where required, ensuring smooth service delivery and providing supervision & support.The...

  • Client Housing Team Lead

    1 week ago

    Melbourne, Victoria, Australia Permalink Support Services Full time

    **THE ORGANISATION**Permalink Support Services is a registered National Disability Insurance Scheme (NDIS) Provider, that offers Homecare & Community Care services, Coordination, Therapy, Housing, Supported Independent Living and Job Active Programs, to people with a disability.Servicing all regions of Metropolitan Melbourne, Permalink is rapidly growing and...

  • Client Support

    1 week ago

    Melbourne, Victoria, Australia Inlogik Full time

    An exciting opportunity to join Inlogik, an established Australian born Software Company that develops Corporate Credit Card software solutions for organisations across over 30+ Countries.We recognise and award achievement, create a team environment where all employees are respected, connected, and can contribute. We provide a flexible and balanced work...

  • Admin Assistant for a Disability Support Service Organization in Australia

    2 weeks ago

    Melbourne, Victoria, Australia The client is a disability support service organisation. Full time $45,000 - $60,000 per year

    • Review and manage daily shift reports, detailing client activities and progress, for compliance and accuracy. • Process and file incident reports, ensuring they are correctly linked to shift notes and entered into the online system. • Prepare and track progress reports, varying in frequency based on client support needs, detailing provided support,...

  • Client Relationship Officer

    1 week ago

    Melbourne, Victoria, Australia Care Mode Support Services Full time

    Care Mode is a NDIS disability services provider located in Footscray, Melbourne. We support people with disabilities to achieve their goals in their homes, and within the community. Our approach is person-centred, and we are a "lifestyle-focused" care organization. We service all metropolitan Melbourne and have support workers located across all suburbs who...

  • Support Worker

    4 days ago

    Melbourne, Victoria, Australia Support@Greaternortherncs.Com Full time

    **About the role ** We are seeking an experienced Disability Support Worker who can provide quality care to our clients with disabilities.**Your Duties may include **_(but not limited to)_- Supporting client with domestic duties (cleaning, cooking, etc.)- Helping with day-to-day activities- Assisting client with community access (attending appointments,...