Brokerage Manager

**Job no**: 504011
**Employment type**: Full Time
**Location**: ACT, Albury Wodonga & Murray, Blue Mountains & Central West, Coffs Harbour & North Coast, Dubbo & Central NSW, Far West & North Central NSW, Gosford & Central Coast, Goulburn & Southern Tablelands, Lismore & Far North Coast, Newcastle, Maitland & Hunter, Port Macquarie & Mid North Coast, Richmond & Hawkesbury, Sydney, Tamworth & North West NSW, Tamut, Southern Highlands & Snowy, Wagga Wagga & Riverina, Wollongong, Illawarra & South Coast, Bairnsdale & Gippsland, Ballarat & Central Highlands, Bendigo, Goldfields & Macedon Ranges, Dandenong, Epping, Geelong & Great Ocean Road, Horsham & Grampians, Sunshine, Mildura & Murray, Melbourne, Morning Peninsula & Bass Coast, Shepparton & Goulburn Valley, Taralgon & La Trobe Valley, Yarra Valley & High Country
**Categories**: Aged Care

**About the Organisation**

Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.

Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not profit, Life Without Barriers' corporate services team partners with our direct support staff, clients, and their families to ensure we continue our mission to change lives for the better. If a truly inclusive, collaborative, and fast-paced work environment sounds like your next career move, this is an opening not to be missed.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

**About the role**

Working within a national team, the Brokerage Manager will actively oversee the brokerage of services to support the individual needs of the clients accessing Aged Care services. This role works with the business to facilitate the delivery of quality services through approved brokerage arrangements in order to achieve positive outcomes with clients in a positive and proactive environment.

**Key Responsibilities**
- Support the business to implement client's support plan through the use of brokerage services where appropriate, including identification of suitable brokerage services for particular activities.
- Monitor the brokerage agreement, including outcomes and expenditure, to ensure the agreement remains within budget and meets clients' expectations of service.
- Respond to client and staff enquiries, feedback and complaints regarding brokered services, if requested by the relevant team.
- Contribute to stakeholder relationship development and the maintenance of high-quality community relationships.
- Ensure brokerage service agreements are current, relevant, compliant and included in Brokerage Register maintained by this role.
- Model and lead the required work environment, culture, systems and processes necessary to embed standards, behaviours and practices consistent with the values, work health and safety, policy and legislative requirements and pillars of practice

**Skills & Experience**
- Qualification in Business Administration or similar.
- Experience working with the aged and/or with people with a disability, chronic medical condition and/or mental health condition.
- Experience in a role requiring the collection and analysis of client/customer information.
- Solid understanding of Aged Care Quality Standards and/or the Human Services Quality Framework.
- A commitment to supporting and promoting the individual support needs of clients.
- Good communication skills, including the ability to develop and maintain positive working relationships with internal and external stakeholders (including Life Without Barriers staff, brokerage partners, clients, carers, families and advocates).
- Demonstrated knowledge and proficiency in administering programs and/or activities that include a strong component of financial transactions.
- A current unrestricted drivers' licence.

To be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 with a minimum of two (2) doses or hold a valid medical exemption certificate, in accordance with Life Without Barriers Employee COVID-19 Vaccination Policy. You will be required to provide evidence of your vaccination status during the recruitment process.

**Benefits**
- Monthly rostered days off
- Receive up to $15,900 of your annual salary tax free
- Access to discounts and benefits at selected retail outlets, cinemas, restaurants and more
- Discounted private health insurance
- Hybrid work arrangements, including working from home options
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