Aged Care Client Services Coordinator

4 days ago

Canberra, ACT, Australia beBeeBrokerage Full time $69,895 - $89,455

**Job Overview:**

The Brokerage Support Officer plays a pivotal role in ensuring the seamless delivery of brokerage support services to our Aged Care clients.

As a key member of our national team, you will be responsible for developing and maintaining relationships with stakeholders, supporting induction processes, and ensuring service agreements are compliant.

**Key Responsibilities:**

  • Develop and maintain relationships with key stakeholders to foster effective collaboration.
  • Support induction processes for new brokering partners to ensure a smooth onboarding experience.
  • Ensure brokerage service agreements are relevant, current, and compliant with industry standards.
  • Receive, track, and respond in a timely manner to enquiries from internal and external stakeholders.
  • Maintain an accurate and efficient records management system and brokerage register.
  • Stay up-to-date with knowledge of program funding guidelines, requirements, and processes.
  • Assist with invoice acquittals for brokered services.

**Requirements:**

  • Previous experience within the community services sector is highly valued.
  • Strong written and verbal communication skills are essential for success in this role.
  • Experience in the collection and analysis of client or customer information is desirable.
  • Ability to manage competing priorities within a high-volume work environment is critical.
  • An ability to develop and maintain positive working relationships is essential.
  • Understanding of the Age Care Quality Standards is necessary.
  • Commitment to supporting and promoting the individual needs of the people we support is paramount.

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