Product Administrator Ctp

**PRODUCT ADMINISTRATOR CTP-TECHNICAL| SYDNEY**

At Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to deliver exceptional customer service and administrative support for the Compulsory Third Party (CTP) product, ensuring compliance with regulations in NSW, QLD, and SA.

**About the role**

- The role requires providing customer service and administrative support in compliance with regulations from NSW, QLD, and SA.- Support CTP client accounts with technical support to ensure prompt resolution of issues and maintain a cohesive approach to client management.- Develop and maintain strong relationships with corporate, broker, and dealer clients.- Gather customer and market insights to enhance CTP products and services, achieving sustainable, customer-centric outcomes.- Assist in the management and administration of CTP products, including the processing of quotes, new and renewal policies for large CTP clients, ensuring all transactions are completed accurately and timely.- Processing CTP in accordance with compliance requirements, which will include the correction of data discrepancies and the identification and refunding of unused CTP policies.- Analysing instances of premium leakage data and conducting recovery activities.- Providing input into and assisting with testing of system and procedural enhancements.- Supporting the credit team to assist with reconciliation issues.- Troubleshooting complex processing issues arising in the Contact Centre.- Identifying and correcting policy details and premium discrepancies.

**About you**- CTP experience acquired in a complex, matrixed general insurance organisation.- Insurance product knowledge is highly beneficial.- Strong understanding of CTP, Motor Insurance, or Workers' Compensation, is highly preferred.- Experience in managing multiple CTP systems for processing new business renewals endorsements.- Good understanding of industry business rules and market practice guidelines.- Demonstrated ability to build effective relationships internally and externally with clients, intermediaries, and service providers.- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.- Excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.

**Benefits and perks**- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer- For more details about our benefits, visit the Allianz Careers site.

**About our culture**

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We're committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

**Job Level**:

- Entry Level

**Location**:

- Sydney, NSW, AU, 2000

Brisbane, QLD, AU, 4000

Adelaide, SA, AU, 5000

**Area of Expertise**:

- Operations

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 67610

**Position Cluster**:

- Non-Executive