Platform Administrator

HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast.

At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers.

HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)

**The role**

We are looking for a Platform Administrator to join our high performing and highly collaborative Platform Administration Operations team, who can deliver fast, high-quality support across a range of areas.

The primary responsibility of this position is to ensure effective platform administration, provide quality service, and maximise customer retention and referral.

The role will cover operations administration associated with transactional and payment processing, including contributions and deposits, fee transactions and deceased estates. You may also be responsible for new client onboarding, adviser changes and fee updates.

**Please note we have 2 x 8 month fixed term contracts available**

**Key responsibilities**:

- Onboarding new client accounts
- Client Transactional and Payment processing
- Updating administration system relating to transaction and payment processing.
- Be a point of contact for clients. Answer incoming calls and assist with client enquiries in line with the company's service offering
- Complete all necessary reports and documentation as directed by advisors and managers
- Maintain adequate and accurate records and file notes.
- Other ad-hoc assignments as and when required

**Key skills required**:

- Administration experience is essential, preferably in the financial services industry (Experience within Wealth Management products / platforms highly desired)
- Strong written and verbal communication skills
- Self/time management
- ability to prioritise and work to agreed schedules.
- A strong client focus with proven service excellence
- High attention to detail, self-motivated and results orientated
- A strong team player with a collaborative working mentality

**THE HUB24 STORY**We think creatively and we're not constrained by traditional thinking or barriers to success. We're led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians.

**Benefits and Life at HUB24**Learn more about our employee benefits HERE.

**Check out why our people love working at HUB24**

We pride ourselves on being an inclusive employer of choice where our people can bring their whole selves to work and feel 100% safe and supported to do so. If you don't feel you fit this role 100%, we would still love to hear from you. Tell us what you're interested in - you still might have a skill we didn't realise we needed

**The Recruitment Process**:

- If you're a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role.
- Interviews can happen virtually or face to face with the hiring manager, or other members of the broader team. Depending on the role, there may be more than two interviews.**2024 Circle Back Initiative Employer** - we commit to respond to every applicant.

Endorsed by **WORK180,** we are proud to be recognised as an employer of choice for women.

We have been nominated and placed on the** BOSS Best Places to work list.**

Seek Star Awards 2024 - Nominated as a finalist for the **Best Employer Brand Initiative