Helpdesk Analyst

2 weeks ago

Sydney, New South Wales, Australia Winning Group Full time

Great office location in Waterloo, Sydney
- Permanent, full time position with progression opportunities
- Generous employee benefits and product discounts

Winning Group is more than just a retailer, we are on a mission to deliver inspiration and create the best experiences in the world, and for the world. From our luxury Winning Appliances retail showrooms, Appliances Online, Rogerseller bathrooms, Heelix, Home Clearance to our national logistics and installation business, Winning ServicesWe aspire to create the best experiences for our customers, our people, our community and our planet.

**About the position**

As the newest Help Desk Analyst, you'll be supporting the business for all inbound support questions and enquiries. We are fast paced and growing - so you could be doing anything from setting up new starters, supporting new enquiries or following up on relevant processes and procedures.

This position is based in our Sydney head office with some on call work that is allocated on a rotational basis within the team.

**What your day-to-day might look like**
- Provide the highest level of customer service to all Winning Group staff - our help desk team are much loved across the company
- Configure new desktops, laptops, mobile devices and peripherals as required
- Accurately review Help Desk processes and share ideas for continuous improvement
- Ensure all records and notes on enquiries and resolutions are kept up-to-date

**What about you?**
- 1 - 3 years of experience working in a ITIL aligned service desk in a technical support role, or other relevant experience
- Experience troubleshooting Windows, OSC, Chrome OS and mobile devices
- Experience supporting VoIP, PABX phone systems
- Excellent communication, problem solving, decision making and organisational skills
- A relevant IT degree or qualification, or relevant experience within the field

**Why join us?**
- Supportive team culture with plenty of opportunities for career progression - we're constantly growing and love to promote from within
- Great location at our Waterloo Head Office Our break rooms have a pool table, table tennis, mini-golf set and an Xbox, and our kitchen includes state-of-the-art coffee machines to cater to all your caffeine needs.
- Great starting salary, with a laptop and all necessary work equipment provided
- Generous product discounts from some of the world's industry-leading, cutting-edge brands such as Smeg, Miele, AEG, Electrolux, V-ZUG, Sub-Zero and more
- Wide range of employee benefits, including access to over 2000 offers with health and wellbeing partners such as Anytime Fitness, HelloFresh, My Muscle Chef, NIB Health Insurance, Adidas, Under Armour and The Iconic

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