Operations It Service Management

1 week ago

Canberra, ACT, Australia Nixil Full time

Installing, managing, controlling, deploying and maintaining infrastructure systems software, to meet operational needs and service levels.

System software may run in cloud, virtual or physical hardware environments and includes — but is not limited to — operating systems, hypervisors, function libraries and device drivers, networking, database and storage management products, and system utilities.

**Daily activities may include — but are not limited to**:

- monitoring and optimising the performance of system software
- resolving potential and actual service problems
- evaluating new system software
- reviewing system software updates
- provisioning and testing system software updates
- adhering to established safety, security and quality standards
- ensuring system software is provisioned and configured to facilitate the achievement of service objectives
- evaluate new system software and recommends adoption if appropriate. Plans the provisioning and testing of new versions of system software
- investigates and coordinates the resolution of potential and actual service problems
- ensure that operational procedures and diagnostics for system software are current, accessible and well understood.

**Required Skills and Experience**:

- 5+ years of IT Operations experience, ideally in a Defence ICT centric project or in sustainment
- Ability to work in a team environment, participate in project meetings and engage with both business and technical stakeholders
- Strong communication, interpersonal and negotiation skills with demonstrable experience of presentation and engagement with stakeholders, projects and business areas
- Excellent written and speaking capability, with a well-developed ability to liaise effectively with and influence stakeholders.

**Security Clearance**:

- Current Negative Vetting 1 (NV1) security clearance before commencement of work.
- Full Working Right - Must be an Australian Citizen

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