Student Progress Officer Team Leader

Acknowledge Education is entering an exciting new chapter. With a refreshed leadership team and a renewed focus on innovation, growth, and student success, we are building on our 139-year legacy to shape the future of higher education and VET in Australia.
We deliver programs across health & community services, social work, engineering design & construction, hospitality, and the Victorian Certificate of Education (VCE), with campuses in Melbourne, Sydney, Perth, Brisbane, and Adelaide. Each year we support more than 8,000 students to achieve their goals.
Now, under new leadership, we are strengthening our academic vision, deepening industry connections, and investing in our people. If you're looking to make an impact in an organisation with momentum, this is the right time to join us.
Job Description
The Student Progress Officer Team Leader is responsible for overseeing the Intervention Team function and ensuring consistent, high-quality support is provided to students who are at risk of not meeting course progress requirements. This role provides leadership to the Student Progress Officers, ensures compliance with regulatory and institutional requirements and drives continuous improvement in intervention strategies and processes. The Team Leader is accountable for reporting on student outcomes, managing workflow across the team, and building strong collaboration with academic and student services stakeholders.
Key Responsibilities:
1. People Management and Leadership
Lead, supervise and support Student Progress Officers to deliver high quality case management and student support
Set clear performance expectations, monitor outcomes, and provide coaching feedback and professional development opportunities
Manage workload allocation, ensuring balanced caseloads and timely follow up of student matters
Promote a culture of accountability, student-centred service and continuous improvement within the team
2. Reporting and Data Management
Monitor student progress data to identify trends, risks and areas for improvement
Prepare reports on intervention activity, student outcomes and compliance metrics for senior management
Use data insights to inform decision making and drive improvements in intervention strategies
3. Compliance and Quality Assurance
Ensure all intervention processes, meetings and course variations are managed in line with policies, procedures and regulatory obligations
Oversee the accuracy, consistency and timeliness of documentation across the team
Act as the escalation point for complex or high-risk student cases, ensuring appropriate resolution and compliance
4. Stakeholder Engagement and Collaboration
Build strong relationships with the wider Operations Team, academic staff, compliance, wellbeing and other internal stakeholders to support a coordinated approach to student success
Represent the Intervention function in internal forums and working groups
Provide advice and guidance to staff on intervention processes, compliance requirements and best practice approaches
Review and refine intervention frameworks, processes and tools to improve effectiveness and efficiency
Lead initiatives to enhance early identification and support of students at risk
Contribute to broader student success and retention strategies across the organisation
Qualifications
Proven experience in a leadership or management role within student services, case management, or academic support
Strong understanding of course progress monitoring, intervention requirements and compliance obligations in the education sector
Demonstrated ability to lead and motivate a team, manage performance and build staff capability
Excellent communication, influencing and stakeholder management skills
Strong organisational and analytical skills, with experience using data to inform decision making and reporting
Proficiency in student management systems and Microsoft Office applications
Ability to manage sensitive student matters with discretion and professionalism
Additional Information
Now is the perfect time to join Acknowledge Education. With a refreshed leadership team and a renewed focus on innovation and growth, we're building something special — and you can be part of it.
Opportunities to grow within the organisation
$1,500 annual professional development allowance
Incredibly committed and supportive team of student-centric professionals
Health insurance discounts through Bupa
Be part of a fast-moving, agile private provider where decisions turn into action quickly
Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we're attracting applications from people with identities and perspectives that are as diverse as our students.
We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.
Job Location
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