Restaurant Host/Hostess

3 days ago

Sydney, New South Wales, Australia Neptunes Mediterranean Bar & Grill Full time

Neptunes Mediterranean Bar and Grill, Brighton Le Sands are on the search for a dynamic, confident, and fast pace Host/Hostess, representing the face of the company. Our Café/Restaurant are looking for a HOST/HOSTESS with a strong customer service focus in all tasks, keeping in mind that they may be the only waitstaff the customer has interaction with initially, ensuring customer satisfaction. A happy, smiling, energetic staff member with focus on customer retention are required.

BENEFITS:

- free staff meals
- development and growth
- promotional opportunity
- part of a great dynamic team
- training opportunities

Key Responsibilities & Accountabilities:

- Ensure adherence to company policy and procedures in regards to the reliability, punctuality, efficiency and smooth functioning of the restaurant.
- Create smooth, efficient, happy and informative experience for customers
- Prepare tables for customers, greet all customers coming to restaurants and present menu to customers and administer orders for all.
- Understand and expand knowledge on available items on menu and side dishes and ensure optimal level of services to customers.
- Assist customers to select appropriate side dishes and drinks and communicate any special requirement of staff to kitchen.
- Ensure appropriate record of customer orders to ensure no billing discrepancies.
- Develop and maintain friendly relationship with regular patrons of restaurant.
- Manage and ensure appropriate resolution of all customer queries.
- Coordinate with kitchen staff and customers and ensure timely delivery of all services.
- Greeting customers
- Seating customers
- Taking care of reservations
- Tracationing cutomers at the door
- Incredible personal presence
- Confidence
- Enerygy
- Strong work ethic

Capabilities**:Great customer service and communication skills ** Strong work ethic
- **Positive attitude, enthusiastic personality and winning smile**:

- Immaculate personal grooming and presentation
- Demonstration of organisation behaviour and values
- Adhering to Trust and Teamwork

Knowledge, Qualifications, Languages, Skills & Attributes: Relevant Qualification or extensive experience Hands-on experience in a similar restaurant or hospitality environment
- RSA certified
- Excellent knowledge of food and beverages
- Is approachable and tolerant
- Professional presentation and communication skills with the ability to build relationships at all level of the organisation

**Job Types**: Part-time, Contract
Contract length: 1 month
Part-time hours: 25 per week

**Salary**: $28.00 - $32.00 per hour

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- Day shift
- Evening shift
- Flexible hours
- Rotating roster
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Brighton-Le-Sands, NSW: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

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