Host/Hostess

2 weeks ago

Sydney, New South Wales, Australia Oscars Group Full time

**About the Company**:
Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney's Inner West.

Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding portfolio of 46 Assets across NSW, Queensland and Victoria. The group operates across a variety of segments including accommodation, pubs and gaming, retail liquor, conference and events centres, chartered vessels, and both commercial and residential developments.

**About the Venue**:
We are excited to announce Ammos, a new Greek restaurant located at Novotel Sydney Brighton Beach. With indoor and outdoor seating offering stunning views of Brighton Beach, Ammos promises an exceptional dining experience coupled with modern interpretations of classic Greek dishes. Open for lunch and dinner from Wednesday to Sunday, Ammos features a traditional woodfire oven along with a brand new state-of-the-art kitchen. Join our team and be part of a dynamic and beautiful setting, where unparalleled dining meets breathtaking scenery.

**About the Role**:
As a Host/Hostess at our venue, you will be the face of our establishment, creating the first impression for our guests. Your main responsibility will be to warmly greet and welcome patrons, manage reservations, and oversee the seating arrangements in a busy and vibrant atmosphere. To succeed in this role, you must possess exceptional organisational skills to manage the ebb and flow of guests seamlessly. We're searching for individuals who thrive in bustling environments and are excited to contribute to an unforgettable dining and entertainment experience.

**Key Responsibilities**:

- Greet guests with a friendly and welcoming demeanour
- Manage reservations and effectively communicate wait times
- Organise and oversee seating arrangements, considering guest preferences and table availability
- Maintain a well-organised and visually appealing lobby area
- Collaborate with the front-of-house team to ensure smooth guest flow
- Provide accurate information about the venue, menu offerings, and promotions
- Handle guest inquiries, concerns, and requests with professionalism and efficiency
- Uphold high standards of customer service, ensuring guest satisfaction

**About you**:

- Previous experience as a host/hostess or in a customer-facing role is preferred
- Experience with SevenRooms highly regarded
- Exceptional interpersonal and communication skills
- Ability to thrive in a fast-paced, high-energy environment
- Strong organisational and multitasking abilities
- Positive attitude and willingness to learn
- Team player who can also work independently
- Flexibility to work evenings, weekends, and holidays
- Weekend availability is essential

**Benefits**:

- Oscars Group food & beverage discounts
- Internal and external training and development opportunities including an online training platform
- Career development opportunities within Oscars Group across 40 amazing venues
- Employee Assistance Program
- Mentoring from a strong team of hospitality professionals
- Reward and recognition programs

**Job Type**: Casual

Pay: $31.23 - $37.47 per hour

Expected hours: 15 - 25 per week

Schedule:

- Day shift
- Evening shift
- Rotating roster
- Weekend availability

Work Location: In person

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