Payroll Client Operations Specialist

**Our story**

At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

**Role summary**

The Payroll Client Operations Specialist is responsible in ensuring Payroll services are delivered according to all aspects of the contract in terms of timeliness, quality and in line with the agreed service levels.

**Responsibilities**:

- Maintains operational proficiencies of an account(s) by managing the delivery of support services and operational requirements of the client as outlined in assigned contract
- Be seen as a Payroll expert for Australia and New Zealand within the wider APACX and Global Payroll teams, providing guidance and mentorship as needed
- Provides operational and service level data to the client as requested to build confidence and credibility in the services being provided.
- Assesses impact (including mitigation of risk) for local change requests for accounts within direct control
- Works closely with Service Delivery Director and regional SME to represent operations towards the client
- People Management & Leadership - passion for people development and will be expected to build and lead high performance work teams

**Position Requirements**:

- At least 10 years operations management in BPO set up managing HR Payroll Services or HR Employee Services (or equivalent experience)
- Must have knowledge in SAP and payroll system technology.
- Experience in handling payroll services or employee services from Australia and New Zealand payroll.
- Expert in Australian payroll, able to guide clients as needed
- Excellent client relationship capability and proven experience managing accounts

**We offer you**:

- Hybrid/ Remote work set up (Australia remote available)
- Flexible work schedule
- Comprehensive benefits
- Career development
- Reward and Recognition opportunities

**Our commitment to Diversity and Inclusion**

Alight believes **diversity** **should be visible, valued, and sustained **throughout the organization. And we're committed to enabling an **inclusive culture of belonging **that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve**.**

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

**Diversity Policy Statement**

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices, and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

**Authorization to work in the Employing Country**
- Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units._

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

**DISCLAIMER**:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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