Customer Service

1 week ago

Sydney, New South Wales, Australia Viscount Reuse Full time

**Company Description**
Viscount Reuse is a high growth business focused on sustainability that has invested heavily in this well-established manufacturing site, with more growth and investment to come. Join our friendly team and enjoy the benefits of a secure role with a thriving business that is genuine about looking after its people while investing in manufacturing in Australia.
**Job Description** About this opportunity**

The Customer Services Specialist: Inventory Management (Folding crates, SBC, Folding bins and Pallets) will be supporting our customers through order management and account queries. In addition, this role will develop a specialisation in Inventory Management across the network. This includes stock control and balancing across the network through mastery of SAP, Excel, Power Bi and Biarri.

**Your key responsibilities will be to**:

- Work with customers regarding changes to stock requirements to ensure customer requirements are met, while minimising any cost impacts on the business.
- Liaise with transport providers to coordinate required transport services daily.
- Point of contact for all concerns from wash sites & 3PL's regarding customer requests & stock movements
- Ensure site stocktakes of crates, pallets and bins are done on time and accurately.
- Inventory and stock reports update timely.
- Continuously improve processes for stock control on sites with the sites teams.
- Have the right stock in the right place (State) to meet demand.
- Analysis of network demand, stock availability and wash capability to determine movements needed
- Managing the de-hires to make sure that there is sufficient dirty stock for operations to wash.

**Your skills and experience**

To be successful in this role, you'll have:

- Experience in SAP, Excel and Power Bi.
- Experience in a Customer Services role is preferable.
- Strong numerical capability.
- Strong interpersonal skills and empathy to influence across the stakeholder group.
- Strong communication skills
- Ability to problem solve and find solutions to challenges.

**Qualifications**
- Tertiary qualification in supply chain or logistics is preferable.

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