Family Time Team Leader

Division: Northern CPPYJ- Location: Ballina, NSW, AU, 2478 Tweed Heads, NSW, AU, 2485 Lismore, NSW, AU, 2480- Req ID: 71209**Family Time Team Leader**

**Northern NSW**

**_Positions for this role will be commencing February 2025 onwards._**

**_You will be contacted in January 2025_**

**Location -Northern NSW (Ballina, Lismore, Tweed Heads & Clarence Valley)**

**Employment type - Temporary Full-Time - up to 30 June 2027**

**Salary - Clerk Grade 5/6: $93,295pa - $102,941pa plus superannuation**

**_Are you passionate about making a difference in the lives of children and families? Join our dynamic Family Time Team and be a part of something truly special We're seeking enthusiastic and dedicated individuals to work closely with families, fostering strong relationships and creating meaningful experiences._**

**Your role**

This is an exciting opportunity to lead a new team and support DCJ in building a dedicated workforce for supervising family time.

As a Family Time Team Leader, you'll manage and support a team of Family Time Workers to deliver high-quality supervised family time and transport services for children and young people in out-of-home care.

You'll oversee logistics, provide coaching and professional development, ensure the quality of service delivery, and handle complex issues. Your role includes supervising some family time visits, managing administrative tasks, and ensuring adherence to policies and procedures. You'll play a key role in maintaining staff morale, addressing challenges, and contributing to family time-related projects within the district.

**What you'll do**

As a Family Time Team Leader, you will play a crucial role in ensuring high-quality supervised family time and transport services for children and young people in out-of-home care. Your responsibilities will include:

- **Team Management**: Lead and manage a team of Family Time Workers, providing supervision, support, and feedback to ensure the effective delivery of supervised family time and transport services. You will oversee workload allocation, manage logistics for visits and transport, and collaborate with casework staff to align family time with case plan goals.
- **Support and Supervision**: Offer ongoing debriefing, coaching, and guidance to your team. Address and resolve issues and escalate serious concerns to senior child protection staff when necessary. You will also supervise some family time visits, ensuring the safety and well-being of children and young people during these visits.
- **Quality Assurance**: Oversee the quality of family time summary reports completed by your team, providing coaching and instruction to enhance report quality. Implement and monitor administrative procedures and systems related to family time, ensuring adherence to DCJ policies and processes.
- **Professional Development**: Manage and support the professional development of your team members. Reinforce learnings from formal training, and organize additional training as needed to bolster team knowledge and performance.
- **Administrative Duties**: Accurately approve Family Time Worker payment claims and other related payments. Participate in or lead family time-related projects within the district and ensure the effective use of relevant technology and adherence to procedures.
- **Problem-Solving**: Navigate complex and challenging situations that arise during family time arrangements, supporting staff to maintain morale and respond appropriately. Manage escalations and provide guidance on resolving more complex issues.

Your role will be instrumental in maintaining the quality of family time services and ensuring the safety and well-being of children and young people in care.

**What we're looking for**

**Leadership Skills**: Proven experience in managing and supporting teams, with a strong ability to provide guidance, coaching, and professional development.

**Experience in Family Services**: Background in delivering supervised family time or similar services, with a deep understanding of the needs of children and young people in out-of-home care.
**Problem-Solving Ability**: Strong skills in navigating complex and challenging situations, with a track record of resolving issues effectively and maintaining team morale.

**Attention to Detail**: Ability to oversee quality assurance processes, manage administrative tasks accurately, and ensure adherence to policies and procedures.

**Communication Skills**: Excellent interpersonal and communication skills, with experience liaising with casework staff and handling escalations effectively.

**Essential Requirements**
- Tertiary qualifications in a related discipline and/or equivalent knowledge, skills and experience with demonstrated commitment to ongoing professional development
- Current NSW driver's licence
- Current NSW Working with Children Check clearance
- Role will include some evening work
- Role will include being on call on some weekends and evenings.

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