Homecare Team Leader

2 days ago

Ballina, Australia RSL LifeCare Full time

**Position Title**:
HomeCare Team Leader

**Location / Travel**:
Tweed Heads & Ballina

**Employment Type**:
Permanent, Full-time

**Purpose of the Role**
The Team Leader provides day-to-day leadership and supervision to a team of HomeCare Support Workers. The role ensures every client receives high-quality, individualised and safe care, aligned with their personal goals, while fostering strong engagement and performance within the support-worker team.

**Key Responsibilities**
- **Individualised Care**:Build respectful relationships with clients, champion their dignity and preferences, and relay feedback that keeps support plans up to date.
- **Integrated Care & Communication**:Act as the conduit between corporate, clinical and field teams; host team meetings; keep accurate documentation; and model RSL LifeCare values.
- **Effective Care & Quality**:Oversee delivery of complex-care tasks, monitor client wellbeing, manage supplies, lead complaint resolution and support audit readiness.
- **Safe Care & WHS**:Drive a safety culture, ensure correct medication management, report hazards/incidents in Riskman and model sound professional boundaries.
- **People Leadership**:Buddy and mentor new staff, coordinate rosters, support performance reviews and assist with recruitment and disciplinary processes.

**Key Working Relationships**
Home Care Support Workers (direct reports); HomeCare Area Manager; Care Coordinators; Registered Nurses; Workforce Planning; Clinical Governance; People & Culture; Risk & Compliance; WHS; plus clients and their families.

**Essential Requirements**
- Certificate III in Individual Support (Ageing or Disability) and medication-assist module CHCC305C (or equivalent).
- Proven community aged-care experience, including complex-care and medication support.
- Ability to consult and influence stakeholders; strong organisation, delegation and MS Office skills.
- Sound knowledge of Aged-Care Quality Standards, infection control, manual-handling and other safe-work practices.
- Compassion, empathy and commitment to client-centred care.

**Desirable**

Certificate IV in Individual Support, leadership experience, Mental Health First Aid, second languages and insight into veterans' needs.

**Employment Prerequisites**
- Right to work in Australia;
- National Police / NDIS screening;
- current First Aid & CPR;
- Australian driver licence and comprehensively-insured, road-worthy vehicle

**Why choose RSL LifeCare?**
- Purpose-driven work that makes a daily difference to veterans and seniors.
- Supportive leadership, ongoing training and clear pathways for career progression.
- Mileage reimbursement, not-for-profit salary packaging and an organisation that lives its values.

**To Apply**

**Location**:HC Ballina

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