People Advisor · London Office ·

Overview
Reapit – Who are we?
Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience.
Worldwide, over 78,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time.
Responsibilities
What you'll be doing
Reporting to the People Business Partner, you will be the first point of call for any people-related queries. Your main responsibilities will be:
Providing managers and employees guidance and support aligned to local employment legislation, best practice, and policies on people matters, including employee relations, performance management, absence, and wellbeing.
Managing employee relations and performance management issues proactively through the appropriate processes and creating employee letters and follow-up documentation, ensuring the accuracy of information in templates.
Maintaining accurate records of employee cases and responsible for updating the HRIS.
Analysing data and trends to identify key insights and opportunities to support the People Business Partner in strategic discussions.
Supporting managers and employees in understanding the annual performance review process and encouraging a positive performance management culture through regular 121 meetings and continuous feedback.
Ensuring existing and new HR policies and procedures are effectively communicated to managers and employees and advising in accordance with them.
Promoting and supporting employee engagement initiatives and contributing to a positive work environment.
Supporting the People Business Partner and Global People team to develop and implement HR strategies and initiatives. Supporting any HR related projects as needed.
Qualifications
Who we're looking for
At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you.
We're looking for a passionate and proactive People professional who thrives in a fast-paced SaaS environment. You will be committed to delivering an excellent employee experience and can build positive relationships with people.
Key qualifications and experience:
A degree in Human Resource Management or CIPD Certification (level 5) (or equivalent).
Previous experience in a People Advisor, Assistant or Coordinator role, ideally in a B2B SaaS or tech-driven matrix company.
Strong understanding and knowledge of Employment Law and best practice. This is crucial for providing accurate advice and ensuring compliance.
Strong understanding of employee relations processes and ability to manage the process end-to-end, including absence management, investigations, disciplinary, grievance, and performance management.
A proactive approach to problem-solving and conflict resolution, with an ability to identify and resolve issues effectively and professionally.
Excellent communication and stakeholder management skills. Essential for interacting with employees at all levels and building strong working relationships.
Ability to manage multiple tasks, prioritise effectively, and have an eye for detail in a scaling and fast-paced environment.
Ability to write and present information professionally.
Experience working with HRIS systems and people tech tools.
What success looks like
What your impact and success looks like
As a People Advisor we expect your success and impact in the early stages of your career with us to look something like this:
Within 1 month:
Familiarise yourself with the company policies, procedures, values and communication tools.
Establish initial relationships with key stakeholders and team members to understand their roles and expectations.
Gain a clear understanding of the job responsibilities, expectations, and immediate priorities.
Familiarise yourself with the open employee relations cases and proactively support managers and employees with positive steps.
Within 3 months:
Successfully complete all onboarding training.
Be the first point of call in the UKI for people process queries and start to support employee relation issues with the People Business Partner.
Demonstrate the ability to manage tasks effectively.
Identify and suggest improvements to existing processes or workflows.
Within 6 months:
Successfully manage the employee relations and performance management cases in the UKI, escalating to the People Business Partner as necessary.
Actively contribute to and support People Strategy activities.
What's in it for you?
What's in it for you?
We're offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You'll feel part of a special team. You can expect a highly competitive salary and some great benefits, including:
5.5% employer pension contribution
20 days annual leave (plus a day for your birthday) increasing by a day for every year worked (capped at 24 days)
Business permitting, we're closed over Christmas, to give you time back to your friends and family
Formal and in-house training plus access to Go1 – the worlds largest online learning library
Season ticket loan
Regular local and companywide social events Opportunity to participate in retail benefits and savings via our Benefits partner, Zest
We also operate a Flexible Working Policy. For the role, we would like for you to work from our Farringdon office location at least 2-3 days a week.
Don't tick all the boxes?
Don't tick all the boxes? Neither do we
We care about our industry and want it to become a more inclusive and diverse place to work. So, we're driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success.
We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all.
We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.
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