Faults Performance Manager

**Faults Performance Manager**:

- Melbourne, VIC, AU, 3000**About us**:
CitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria.

We provide reliable, safe and affordable electricity and our businesses are independently rated as the best in the country for their efficiency. Sustaining this is all the more critical and challenging as greater electrification of homes, fleets and industries becomes a core strategy for reducing carbon emissions and addressing climate change.

Using advanced analytics, knowledge built through years of practical expertise, partnerships with leading researchers, and the courage to experiment, our people are proud to be disruptive influencers amongst the electricity industry.

**About the Role**:
As part of the Network Control and Operations management team, the role will lead the proactive and reactive management of faults in the CitiPower and Powercor distribution networks.

The role is responsible for managing service levels and collaborating within the Network Control & Operations, Field Services and Electricity Networks teams to uplift performance of faults and network resilience.
- This position can be based in any Powercor depot, such as, Melbourne, Burnley, Brooklyn, Geelong, Ballarat, Bendigo, Warrnambool.
- Occasional travel is required throughout Melbourne's western suburbs and regional Victoria.
- This role comes with a part-private use vehicle.

**What you'll deliver**:

- Develop and implement the CitiPower and Powercor fault response, reliability improvement and operational resilience strategies.
- Drive continuous improvement, by collaborating with stakeholders.
- Lead the response to network escalations and emergencies.
- Manage and govern finances.
- Enable and encourage others to participate in decision making whilst considering broader business agenda and objectives.
- Keep abreast of industry changes and create strategies to ensure the relevance of the business in a dynamically changing market.
- Communicate and impart strategies and complex ideas to all levels (from Executive Management to team member).
- Develop and maintain the Faults Service Level Agreement (SLA) between Control & Operations, Field Services and Electricity Networks.
- Identify and implement improvement opportunities and negotiate changes to the SLA.
- Successfully develop and embed fit for purpose capabilities, processes or process improvements that meet the agility needed for the business to be competitive.

**To succeed in the role, you'll have**:

- Tertiary qualification in engineering, management, ESI Power Systems or demonstrated experience in a similar type role.
- Previous experience managing an end-to-end services performance function (including but not limited to contracts management, quality management, business strategy and improvement).
- Extensive experience in identifying, planning, and innovating business models as well as developing new channels, business models or business transformation.
- Strong analytical, reporting, business writing and problem solving skills.
- Working knowledge of the regulatory drivers, business targets and the key interfaces that impact upon the operation of CitiPower and Powercor.
- Proven experience managing a technical workforce.
- Experience in budgeting, forecasting and project management principles.

**Your career with us**:
We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability. We proudly strive to provide a safe, inclusive and sustainable environment where all our people feel respected, valued and supported to bring their whole selves to work and be the best they can be.

With an embedded Inclusion & Diversity Strategy and initiatives like our Women in Power networking group, and Sparkle, our LGBTIQ+ allies pride network, we're committed to equal opportunities for all employees.

We are proud to be recognised as a WORK180 Endorsed Employer for all women. Click here for more information on how we create and support a diverse and equitable workplace.

Understand how our benefits can support you. We offer a health and wellbeing subsidy (up to $600 per year), paid parental leave of up to 15 weeks for the primary carer, and more.

**What's next?**
- If you require adjustments as part of the recruitment process to accommodate your needs, please don't hesitate to discuss these with us._

Beon, CitiPower Powercor and United Energy recognise Australia's Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.

We work hard to ensure our organisation is inclusive and diverse. This means everyone can feel valued,