Triage Practitioner

**Full-Time and Part-Time opportunities for Registered Paramedics and Nurses (Div 1) to use your triage skills in a permanent role within a state-wide health service**

At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to the Victorian public, you join a team dedicated to bringing our vision of 'Outstanding emergency health care every time' to life.

Due to ongoing expansion, Ambulance Victoria is currently seeking Division 1 Registered Nurses and Registered ALS Paramedics for Triage Practitioner opportunities based in our Operational Communications Division.

Primarily located in Burwood in the eastern suburbs of Melbourne, Triage Practitioners undertake a rotating roster in a 24-hour, 7-day work environment. Working either 20.13 (part-time) or 40 (full-time) hours per week, your rostered shifts will be between 10 to 12 hours each in length and incorporate morning, afternoon, and night shifts.

**About the role**_ _**

Reporting to Team Leaders, Triage Practitioners perform a critical function within Ambulance Victoria, acting as a coordination point for "000" callers who do not require emergency ambulance intervention and who can be better managed through an alternate service provider.
- Video Assisted and Telephone triage of 000 calls
- Referral to appropriate service providers within healthcare and community-based organisations
- Escalating calls back into the emergency ambulance system
- Operation of industry-specific communication systems
- Engagement with internal and external stakeholders to determine a coordinated response
- Rostered shifts to support the 24/7 service delivery requirement

**About you**

To be considered for this position you will either be an:

- Ahpra registered Division 1 Nurse with a minimum of 4 years post qualification experience that includes:
- Triage nursing and/or emergency department patient care **OR**:

- Experience working in a Secondary Triage setting for an ambulance service

Additional experience in the following areas is highly desirable:

- Acute care nursing
- Community or primary care nursing
- Mental health nursing

**Or**
- Ahpra registered qualified Paramedic with a minimum of 4 years post qualification experience working for an Emergency Ambulance Service or experience working in a Secondary Triage setting for an ambulance service

You will also need to possess:

- Current Victorian Working with Children Check or ability to obtain this prior to commencement.

**Working at Ambulance Victoria**

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of **Care, Accountability, Respect**and** Excellence** to life at AV, we want to hear from you

**Important information**

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

The salary for this role is in alignment with the Ambulance Victoria Enterprise Agreement 2024, plus super.

The position description can be found on the AV Careers Centre website.

Additionally, you are invited to join our** Information Session: Explore Career Opportunities at Triage Services**

**How to apply**
- A cover letter outlining your interest in the position and linking your experience to the position
- An up-to-date resume providing detail of your clinical skills