Ai Process Improvement Lead

Established in 2022, OneDigital brings together Wesfarmers' digitally native businesses, including the OnePass membership program and the Group data asset. We're the engine behind Wesfarmers' data and digital transformation, turning millions of customer interactions into game-changing insights that shape how Australians shop, live and connect.

Joining **Wesfarmers OneDigital** means you'll:

- Work with some of Australia's most iconic brands and be part of one of the country's largest and most respected employers, known for its steady growth and strong performance.
- Belong to a genuinely supportive team—a group of down-to-earth people who value integrity, openness, accountability and entrepreneurial spirit.
- Grow your career with confidence, backed by development opportunities and long-term progression across the broader Wesfarmers Group.
- Contribute to something bigger, with a company globally recognised for its commitment to sustainability.
- Be part of a future-focused digital ecosystem, with significant investment in data, technology, and customer experience innovation.

To learn more - here is a bit about the Wesfarmers Way and our Values: The Wesfarmers Way.

So, want to help reshape the future of retail? Good call. Join us and create smarter, more rewarding experiences for millions of Australians, one insight at a time.

This position is responsible for the identification of process improvement and automation initiatives within the business. This role will identify and implement solutions based on business priority and risk management. This role will ensure adherence to Wesfarmers development and security standards and contributes to achieving Wesfarmers strategic business objectives through managing and balancing both a short-term delivery focus as well as achieving longer term objectives.

**What you'll be doing**
- Strong experience in mapping current systems, tooling, and workflows across teams to identify inefficiencies, handoffs, and repetitive manual tasks.
- Ability to work with stakeholders to uncover friction points and define automation opportunities with clear, measurable impact.
- Recommend selected automation of processes or integrations that streamline business processes, ensuring they are scalable, maintainable, and aligned with our broader tech ecosystem.
- The ability to track and report back the value of the initiatives on a regular basis
- Creation of reusable templates, playbooks, and frameworks to support teams in scaling automation initiatives independently.
- Lead enablement sessions and workshops to build internal capability and confidence around AI and automation best practices.
- Provide ongoing support post-deployment to ensure long-term success and continuous improvement of solutions.
- Measure and report on the performance impact of the initiatives, including cycle time reduction, improved team satisfaction, and increased focus on high-value work in order to prove ROI.

**What you'll bring to the table**
- 10+ years' experience in technology, digital or data roles, including: 5+ Years of leading automation initiatives
- Deep experience in building technological solutions - Complex problem-solving skills, ability to make the complex simple
- Ability to commercially evaluate opportunities and driving required outcomes
- Ability to lead sustainable solutions which are highly scalable.
- The use of coding methodologies and structures to ensure appropriate governance over automations.
- Ability to create buy in at Senior Executive Level
- Expertise in recommending AI strategies that deliver real business outcomes
- Commercially strong, pragmatic, with an ability to understand each divisions individual priorities, challenges and opportunities

**Key Team Member Benefits**

To support you at work, what you value in life and in the community, our team member benefits include:

- Competitive remuneration and participation in our annual incentive programs
- Fantastic career and development opportunities within your role and across a diverse range of businesses within the Group
- Convenient city location
- Modern and spacious end of trip facilities
- Supported Learning opportunities
- Paid primary carer parental leave (16 weeks) and non-primary carer parental leave (4 weeks)
- Paid leave to volunteer within the community
- Hybrid working - we balance working together with working flexibly
- A team member discount card and discounts across a range of businesses - including Bunnings, Kmart, Target, Officeworks, Clearskin Care and Kleenheat Gas
- Free OnePass membership

**Next steps