Customer Experience

**Job No**:BC3332**

**Location**:Blacktown, NSW**
**Blacktown City is a growing and thriving city, located halfway between Sydney City and the Blue Mountains. With 450,000 residents, we are the largest and most diverse city in NSW, spread across 54 suburbs. Blacktown City is vibrant, dynamic and multicultural, home to a large First Nations community and people from more than 180 different birthplaces and languages.

With $24.8 billion regional economy, Blacktown City is also home to 35,000 businesses. Working at Blacktown City Council provides widespread, exciting professional opportunities. Our Council is leading the transformation of Blacktown City and Western Sydney. We are implementing a vision for a modern city, full of opportunity for our residents and businesses.

Our Council is led by highly skilled and experienced professionals, working with talented and passionate teams across a diverse range of business units. We are delivering high quality, customer-focused services, experiences, and facilities, and leading a program of strategic planning, activity and investment.

**About the opportunity**

We are seeking a dynamic individual to join our team on a permanent, full-time basis to maintain and manage our websites, ensuring a positive user experience and the effective online delivery of information and services.

This role requires technical expertise in web development and maintenance, along with front-end development skills to improve the website's design and usability. It also involves ensuring the timeliness and accuracy of Council's website(s) by consulting with key stakeholders, and providing high-quality training, guidance, and support to ensure all users across the organisation follow established procedures and conventions.

Join us in shaping a smarter, more connected digital future for our community

**Qualifications and experience**

**Essential**:

- Diploma qualifications in Marketing and Communications or in a related field
- Solid experience in website administration, analysis, and strategy development
- Solid experience as a website administrator
- Proficiency in web development technologies (HTML, CSS, JavaScript), content management systems (CMS), and server administration
- Excellent written and verbal communication skills for interacting with various stakeholders
- Ability to identify and resolve technical issues, troubleshoot problems, and implement solutions
- Ability to manage multiple tasks, prioritize work, and meet deadlines
- Understanding of web accessibility guidelines and best practices
- Ability to negotiate and identify possible outcomes with a range of stakeholders.

**Desirable**:

- Strong understanding of local government operations and/or local government database management
- Previous business partner experience with the ability to cultivate and maintain positive relationships at supervisor and senior management level
- Excellent communication and interpersonal skills
- Experience working with customer relationship management systems, TechnologyOne or another large ERP system..

**Remuneration and benefits**

The salary and conditions of employment are in accordance with Blacktown City Council's Enterprise Agreement.
- Entry level for this position starts at $2,078.51 per week
- 35-hour working week
- Opportunity to participate in Council's flextime arrangement
- Employee benefits such as leave entitlements (where applicable), 12% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.

**Our commitment to safety**

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.
- Have your resume and any other relevant documentation ready to attach.

Best of luck.

**Closing date: Friday 26 September 2025, 11.59 pm**

**Contact officer: Robert Sullivan on 9839 6089**

**Internal ref: BCC2059