Internal Dispute Resolution Officer

5 days ago

Brisbane, Queensland, Australia Cover-More Full time

**Description**:
Zurich Cover-More helps people travel safely across the globe every day. We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with
Due to recent acquisitions and growth, we are seeking driven Internal Dispute Resolution (IDR) Officers who want to help shape the way we manage complaints and enhance overall customer satisfaction. These are permanent full-time positions based in Brisbane.
Salary commensurate with experience plus super PLUS annual bonus incentive AND more
So, what's the job?
You'll manage and resolve a portfolio of customer complaints and disputes to successful completion
You'll educate key internal stakeholders on quality customer service and complaints management with the goal to reduce overall complaints
You'll consult with underwriters and the Australian Financial Complaints Authority as required
You'll proactively identify issues/complaints across all business areas
You'll deliver a highly empathetic customer experience
And what are we looking for?
You'll have persuasive communication skills with the ability to negotiate and influence internal and external stakeholders
You'll have a keen eye for detail and analytical nature
You'll have a background in customer service, with the drive to deliver a positive customer experience
So, why choose us?
We value optimism, caring, togetherness, reliability and determination.
**We have more than 1500 employees worldwide**: we're a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.
Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 5 days in the office per fortnight.
Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business
Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.
Travel and work with us. We'll help you keep travelling in your career, oh and quite literally with free travel insurance for you. We also offer great discounts through our extensive travel partnerships so start planning for your next trip today
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
To learn more about working at Zurich Cover-More, check out our careers and benefits page

  • Internal Dispute Resolution Officer Travel

    4 days ago

    Brisbane, Queensland, Australia Awp Australia Pty Ltd Full time

    Internal Dispute Resolution Officer Travel Internal Dispute Resolution Specialist Job Scope To manage and resolve internal disputes, ensuring fair and timely outcomes.This role involves investigating complaints, analysing evidence, and communicating with stakeholders to reach resolutions that align with company policies and regulatory requirements.Key...

  • Internal Dispute Resolution Officer

    4 days ago

    Brisbane, Queensland, Australia Allianz Australia Full time

    Reporting to the Travel Complaints Team Leader, the Internal Dispute Resolution Officer carries the responsibility for delivering market-leading customer service outcomes on customer disputes in line with business, legal, contractual and regulatory expectations. It holds overall responsibility for a centralised complaints process, generating insight to...

  • Internal Dispute Resolution Officer Travel

    7 days ago

    Brisbane, Queensland, Australia Allianz Partners Full time $104,000 - $130,878 per year

    Internal Dispute Resolution Officer - TravelJob ScopeReporting to the Travel Complaints Team Leader, the Internal Dispute Resolution Officer carries the responsibility for delivering market-leading customer service outcomes on customer disputes in line with business, legal, contractual and regulatory expectations. It holds overall responsibility for a...

  • Internal Dispute Resolution Officer Travel

    7 days ago

    Brisbane, Queensland, Australia myGwork - LGBTQ+ Business Community Full time $104,000 - $130,878 per year

    This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Internal Dispute Resolution Officer - TravelJob ScopeReporting to the Travel Complaints Team Leader, the Internal Dispute Resolution Officer carries the...

  • Customer Dispute Resolution Officer

    5 days ago

    Brisbane, Queensland, Australia beBeeDispute Full time $90,000 - $120,000

    Our team is looking for an experienced dispute resolution officer to join our customer care and resolution’s department. As an internal dispute resolutions officer, you will be responsible for managing a varied portfolio of major Australian institutions.This role involves investigating disputes and concerns by liaising with customers, internal & external...

  • External Dispute Resolution Officer

    5 days ago

    Brisbane, Queensland, Australia Allianz Partners Full time

    **Role Purpose**: As an External Dispute Resolution Officer, you will play a crucial role in managing and resolving disputes by balancing commercial, regulatory, and reputational impacts through every decision ensuring optimal outcomes for all parties involved. Your expertise will be vital in maintaining our commitment to fairness and compliance while...

  • Dispute Resolution Professional

    5 days ago

    Brisbane, Queensland, Australia beBeeDispute Full time $104,433 - $124,855

    Job DescriptionAs an External Dispute Resolution Case Manager, you will be responsible for providing support and advice to internal stakeholders on a case-by-case basis. Your role will involve being a stakeholder advocate, providing trusted, thorough, impartial, and empathetic dispute resolution.You will manage the investigation and response to customer...

  • Dispute Resolution Expert

    3 days ago

    Brisbane, Queensland, Australia beBeeDispute Full time $80,000 - $150,000

    Transform your career as a Dispute Resolution Expert.We're seeking an experienced professional to join our team in resolving disputes and complaints. As part of our organisation, you'll be working with the largest general insurance group in Australia and New Zealand.Your role will involve managing disputes that arise from unresolved complaints. Using your...

  • Dispute Resolution Specialist

    5 days ago

    Brisbane, Queensland, Australia beBeeDispute Full time $87,180 - $108,490

    Dispute Resolution SpecialistThe role is to manage the investigation and response to customer disputes, ensuring that all communication meets legal requirements. To provide support and advice to internal stakeholders on a case-by-case basis.Manage verbal and written customer disputes and AFCA referrals.Achieve performance benchmarks for dispute resolution...

  • Dispute Resolution Specialist

    4 days ago

    Brisbane, Queensland, Australia beBeeDisputeResolution Full time $150,000 - $180,000

    Job DescriptionAs a dispute resolution expert, you will lead and develop a team of specialists to achieve fair and efficient resolutions of customer complaints through our internal dispute resolution process. You will manage the day-to-day operations of the IDR team handling general insurance complaints.Responsibilities include coaching and developing the...