Rostering Coordinator

2 days ago

Sydney, New South Wales, Australia Rdns Your Choice Homecare Full time

RDNS Your Choice HomeCare is passionate about delivering reliable, high quality aged care, disability support and a range of other home services.

The **Rostering Coordinator **plays a key role in the operation of RDNS Your Choice HomeCare and will provide service coordination ensuring that client schedules are met on an ongoing basis by coordinating care information and staff; and updating the client management systems.

You will have a wide knowledge of community resources and be sensitive to multicultural/diversity issues ensuring clients receive high quality, seamless and cost-effective care and services. You will work within a team environment, will be directed by protocols and work closely with other organisations in a flexible and collaborative manner to ensure positive objectives are achieved for clients.

You will be required to partake in an on-call after hours roster.

This is a permanent full time role. 38hrs per week - Monday to Friday.

**Key responsibilities include**:

- Scheduling and coordinating services to meet clients needs
- Provide high levels of customer service
- Work with all members of the team to ensure clients are provided a positive journey
- Respond to communication from internal and external customers in a timely, courteous and professional manner
- Maintain confidentiality of client and staff information and company records
- Contribute to an environment of positive and cooperative working relationships
- Maintain an ongoing commitment to learning and personal development

Qualifications in relevant customer service-related discipline are essential. Rostering experience would be an advantage.

**Selection criteria**:

- Six months minimum experience in a similar rostering/scheduling role.
- Excellent communication written and verbal skills
- Excellent computer skills with demonstrated experience in MS Office - Excel, Word etc, and client management systems
- Focus on providing high quality customer service
- Demonstrated ability in developing and maintaining strong working relationships
- Highly developed organisational skills
- Excellent problem-solving skills
- Ability to work as part of a team and independently
- Contribute to a positive and enthusiastic working environment

**Essential Conditions**:

- Federal Police Clearance
- Annual Influenza vaccination
- Six months minimum experience in a similar rostering/scheduling role.

Please submit your resume and cover letter addressing the selection criteria.

Pay: Up to $70,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Rostering/Scheduling: 1 year (required)

Licence/Certification:

- National Police Check (required)
- Annual Flu Vaccination (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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