Central Reservations Agent

7 days ago

Melbourne, Victoria, Australia The Meat & Wine Co Full time

**Seagrass Boutique Hospitality Group are looking for experienced Central Reservations Agents to join our central reservations team in Southbank.**

Working directly with the Central Reservations Manager, you will be responsible **all reservations** for our **5 Melbourne based steak house restaurants - The Meat & Wine Co and Hunter & Barrel**.
Being the first point of contact with our guests, our agents should want to make a positive impact on the people you interact with, leaving them with a memorable first impression.

**Key tasks**:

- Ensuring all reservations are handled promptly and recorded accurately and provide efficient and professional service to all guests
- Maintain a thorough knowledge of all stores and promotions
- Maintaining brand knowledge and current with restaurant operational requirements in relation to reservations management ie, seating times, minimum spends etc
- Provide exceptional customer service and communication. Listening to guests in order to understand their needs and offer tailored options for reservations,
- Respond to all guest feedback
- Be knowledgeable of the brand loyalty program and provide appropriate benefits to our current and future members.

**Benefits include**:

- Employee discounts over 4 brands in Melbourne
- A training program dedicated to developing our team and giving them the best opportunities to succeed
- Potential career progression with a national company
- Support from an experienced dedicated team

**What we are looking for**:

- A Team player with high level of initiative and the ability to work autonomously
- Previous reservations management experience within restaurant essential.
- Excellent communication, attention to detail, administration and time management skills
- Current RSA qualification or the ability to obtain is essential

We are looking for the exceptional applicants who are passionate about the hospitality industry and values being part of a supportive team. If you feel you are suitable for this role, please click "Apply"

**Job Types**: Part-time, Casual, Full-time

**Benefits**:

- Employee discount
- Employee mentoring program
- Free food
- Professional development assistance
- Referral program

Schedule:

- Afternoon shift
- Day shift
- Rotating roster
- Weekend availability

Supplemental pay types:

- Penalty rates
- Tips

**Experience**:

- Restaurant: 1 year (preferred)
- reservations: 1 year (required)

Work Authorisation:

- Australia (required)

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