Service Centre Manager

2 weeks ago

Melbourne, Victoria, Australia O'Brien Glass Industries Limited Full time

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.O'Brien are seeking an experienced, motivated and driven individual for a full time Service Centre Manager role based in our Cranbourne AutoGlass Service Centre.

This is an exciting opportunity for a hands and experienced People Leader to join a dedicated team and a World Market Leader within the Auto Glass industry

**The Role**

The Service Centre Manager is a key leadership position within our AutoGlass team.

Reporting to the Network Area Manager and working with a supportive and experienced senior leadership group, you will bring your genuine passion for delivering quality customer service and lead the team to success.

**Key responsibilities include**:

- Bring your genuine passion for delivering quality customer service in leading the team to success
- Ability to manage and maintain stakeholder relationships including customers and insurers, local suppliers
- Lead and support your team by setting and meeting key performance indicators within agreed budgets
- Support the development of all team members by identifying and providing learning opportunities
- Management of the schedules of work to be performed on a daily / weekly basis
- Commitment to learning, growing and developing your team

**About you**:

- A People Manager or aspiring People Manager ready to take the step to the next level
- Enjoy working in a fast-paced & dynamic environment
- Customer focused and strong stakeholder management skills
- Lead by example and support your team
- Computer literate and ability to analyse branch data for reporting
- Strong people management, team leadership and influencing skills
- Excellent written and verbal communication skills
- Passion and dedication for business growth
- Work to budgets and towards key performance indicators
- Background or interest in Automotive (highly regarded)

**The Perks**:

- Work with a supportive senior management team
- Employee discounts with O'Brien services and our corporate partners
- Ongoing incentive and recognition programs
- Ongoing learning and development opportunities
- Laptop, phone and company vehicle or allowance.
- Incentive scheme based on performance
- Uniform Provided
- Community service/volunteering leave and giving back opportunities

**Must have full Australian working rights**At **O'Brien**, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of **Belron****, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

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