Service Centre Manager
1 week ago
**Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment?**
**This is an excellent opportunity for you to step up and show your leadership potential**
O'Brien Glass are seeking an experienced, motivated and driven individual for a full time Service Centre Manager role based in our brand-new Service Centre at Hoppers Crossing.
This is an exciting opportunity for a hands and experienced People Leader to join a dedicated team and a World Market Leader within the Auto Glass industry
**The Role**
The Service Centre Manager is a key leadership position within our AutoGlass team.
Reporting to the Network Area Manager and working with a supportive and experienced senior leadership group, you will bring your genuine passion for delivering quality customer service and lead the team to success.
**Key responsibilities include**:
- Bring your genuine passion for delivering quality customer service in leading the team to success
- Ability to manage and maintain stakeholder relationships including customers and insurers, local suppliers
- Lead and support your team by setting and meeting key performance indicators within agreed budgets
- Support the development of all team members by identifying and providing learning opportunities
- Management of the schedules of work to be performed on a daily / weekly basis
- Commitment to learning, growing and developing your team
**About you**:
- A rare opportunity to shape and mould a new team and lead your Service Centre to success
- A People Manager or aspiring People Manager ready to take the step to the next level
- Enjoy working in a fast-paced & dynamic environment
- Customer focused and strong stakeholder management skills
- Lead by example and support your team
- Computer literate and ability to analyse branch data for reporting
- Strong people management, team leadership and influencing skills
- Excellent written and verbal communication skills
- Passion and dedication for business growth
- Work to budgets and towards key performance indicators
- Background or interest in Automotive (highly regarded)
**The Perks**:
- Laptop, phone and company vehicle
- Uniform Provided
- Work with a supportive senior management team
- Employee discounts with O'Brien services and our corporate partners
- Ongoing incentive and recognition programs
- Ongoing learning and development opportunities
- Community service/volunteering leave and giving back opportunities
As part of Belron, the world's leading glass specialists operating in 35 countries, O'Brien put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.
O'Brien is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don't quite meet all of the criteria but feel like you could make a difference at O'Brien, get in touch.
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