Ctomer Support Technician, Noc

2 weeks ago

Melbourne, Victoria, Australia Vaisala Full time

**Job Title**:Customer Support Technician, NOC

Vaisala has been predicting the unpredictable for over 80 years. We are a global leader in weather and industrial measurements, and our technologies can be found in demanding environments from hospitals, national parks and data centers to airports and wind farms all over the world
- and beyond We offer you a career with a clear purpose and a chance to create observations for a better world.

Innovation is at the heart of our company and we believe in developing cutting-edge technology. With our 1,800 professionals worldwide we intend to stay on top of our game and this is where you come in.

In Vaisala's Weather and Environment business area, our forward-thinking team focuses on providing solutions for customers dealing with challenging weather or air quality conditions. We partner with our customers to help them make the most informed decisions whenever environmental insight matters. Our Weather and Environment customers come from meteorological institutes, airports, roads and railways, defense, local authorities and energy.
- Undertake remote monitoring and diagnostic checks of our global weather station network.
- Provide exceptional frontline and second line support to our global internal and external customers.
- Liaise and escalate queries with other service departments and external agencies.
- Log and update technical queries in an accurate and timely manner in line with procedures.
- Ensure timely resolution of customer queries within a defined time period while maintaining customer satisfaction.
- Undertake remote monitoring and diagnostic checks of our global weather station network.
- Actively contribute to and promote the use of best practice and continual service improvement within the team.
- Prioritise workload in a reactive environment.
- Work on a rotating shift pattern that provides 24/7/365 support, which will require some lone working.
- Ensure the level of service hits Key Performance Indicator targets and meets Service Level Agreements.

**Essential Requirements and Skills**:

- Exceptional communication - both written and verbal.
- Excellent active listening and telephone manner.
- Ability to multi-task in a fast-paced environment.
- Competence with Microsoft Office.
- Experience working in a team environment.
- Flexible and adaptable.
- Problem solving.
- Self-motivated.
- Attention to detail.

  • NOC Network Operations Centre Technician

    2 weeks ago

    Melbourne, Victoria, Australia beBeeTechnical Full time $85,000 - $110,000

    Network Operations Centre (NOC) TechnicianWe are seeking a skilled and experienced Network Operations Centre (NOC) Technician to join our team. As a NOC Technician, you will be responsible for providing technical support and monitoring the day-to-day operations of our Network Operation Control Centers.Key Responsibilities:Provide technical support and...

  • Noc Manager

    3 weeks ago

    Melbourne, Victoria, Australia Buscojobs Full time

    OverviewGet AI-powered advice on this job and more exclusive features.Direct message the job poster from SUBCOWith a proven track record of delivering transformative connectivity, SUBCO owns and operates critical submarine cable assets linking Australia to Asia, the Middle East, and beyond. Building on this foundation, a new 5,000 km domestic cable system -...

  • Noc Technical Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Motorola Solutions Full time

    **Company Overview**:At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...

  • NOC Manager

    3 weeks ago

    Melbourne, Victoria, Australia SUBCO Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from SUBCOWith a proven track record of delivering transformative connectivity, SUBCO owns and operates critical submarine cable assets linking Australia to Asia, the Middle East, and beyond. Building on this foundation, a new 5,000 km domestic cable system -...

  • Noc Technical Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Motorola Solutions Full time

    **Company Overview**:At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination...

  • NOC Engineer

    3 weeks ago

    Melbourne, Victoria, Australia SUBCO Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from SUBCOWith a proven track record of delivering transformative connectivity, SUBCO owns and operates critical submarine cable assets linking Australia to Asia, the Middle East, and beyond. Building on this foundation, a new 5,000 km domestic cable system -...

  • NOC Engineer

    2 weeks ago

    Melbourne, Victoria, Australia SUBCO Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from SUBCOWith a proven track record of delivering transformative connectivity, SUBCO owns and operates critical submarine cable assets linking Australia to Asia, the Middle East, and beyond. Building on this foundation, a new 5,000 km domestic cable system -...

  • Chief Network Operations Director

    2 weeks ago

    Melbourne, Victoria, Australia beBeeNetwork Full time $120,000 - $180,000

    Network Operations Centre Manager Job DescriptionThe Network Operations Centre (NOC) plays a critical role in ensuring the smooth operation of our network. As a NOC Manager, you will be responsible for overseeing the day-to-day activities of the NOC, ensuring that all operational tasks are completed efficiently and effectively.Key Responsibilities:Provide...

  • Network Operions Manager

    3 weeks ago

    Melbourne, Victoria, Australia at Full time

    OverviewJoin this Managed Services organisation as a Network Operations Manager and lead a critical function at the heart of the business. Reporting to the Head of Networks, in your brand-new role, you will be responsible for the performance, reliability, and continuous improvement of the Network Operations Centre (NOC). Leading two experienced NOC Team...

  • Network Operions Manager

    3 weeks ago

    Melbourne, Victoria, Australia at Full time

    Overview Join this Managed Services organisation as a Network Operations Manager and lead a critical function at the heart of the business. Reporting to the Head of Networks, in your brand-new role, you will be responsible for the performance, reliability, and continuous improvement of the Network Operations Centre (NOC). Leading two experienced NOC Team...