Network Operions Manager

3 weeks ago

Melbourne, Victoria, Australia at Full time
Overview

Join this Managed Services organisation as a Network Operations Manager and lead a critical function at the heart of the business. Reporting to the Head of Networks, in your brand-new role, you will be responsible for the performance, reliability, and continuous improvement of the Network Operations Centre (NOC). Leading two experienced NOC Team Leads and a dedicated support team, you'll ensure seamless network monitoring, incident response, and service delivery across a dynamic and growing organisation. This role is equal parts technical expert, strategic thinker, and people leader, driving a high-performance culture focused on operational maturity, customer satisfaction, and proactive network assurance.

Key activities
  • Oversee 24/7 NOC operations, ensuring prompt incident resolution and clear communications during critical events.
  • Collaborate with Engineering to prepare for future technologies and deliver best-in-class network observability and tooling.
  • Act as the key escalation point, champion root cause analysis, and drive excellent service outcomes.
  • Mentor Team Leads, inspire a culture of continuous improvement, and manage resource planning and shift structures.
  • Track KPIs, enforce compliance, and lead operational reporting.
Skills and experience
  • Minimum 5-7+ years' experience in NOC or network operations leadership, ideally in a carrier-grade or wholesale telco environment.
  • Deep technical knowledge of IP networking (BGP, MPLS, VPN), Cisco/Juniper infrastructure, and tools like SolarWinds, PRTG, Zabbix.
  • Proven leadership skills with the ability to empower and develop high-performing teams.
  • Familiarity with ITIL-aligned processes and ticketing systems such as ServiceNow or Remedy.
  • Strong communication and stakeholder management skills.
  • Understanding of GPON (Gigabit Passive Optical Network) will be highly regarded.

Apply now to secure an interview or contact Alistair Barr on 0480 804 583 for a confidential discussion.

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