Retail: Customer Service

4 days ago

Melbourne, Victoria, Australia Telstra Full time

Employment Type: Permanent
Closing Date: 30 Dec 2025 11:59pm
Job Title
Telstra Retail: Customer Service & Sales Consultant
Job Summary
As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Job Description
Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Store is not 'just a job', it's an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand. The benefits are pretty awesome, too.
Every day is different.
A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter.
Every day is an opportunity to showcase your X-factor. To ensure you're at the top of your game, you will be continually trained up on all the latest cutting-edge tech and gadgets. Your knowledge, progressive sales approach and consultative service superpowers will empower you to support and solution for our customers.
Benefits
When it comes to rewarding our people, we've got so much to be excited about. Some of these include:
30% off Telstra services
Exclusive discounts and offers across 240 brands and partners
A flexible, inclusive approach to parental leave – do it your way
Unlimited access to 17000 learning programs – something for everyone
Monthly performance rewards and recognition programs
We're hiring.
Locations: we are currently hiring across:
MELBOURNE EMPORIUM
MELBOURNE DISCOVERY
BOX HILL
CAMBERWELL
THE GLEN
VICTORIA GARDENS
EASTLAND
KNOX
AIRPORT WEST
ALTONA GATE
BROADMEADOWS
CAROLINE SPRINGS
HIGHPOINT
MELTON
POINT COOK
PORT MELBOURNE
WATERGARDENS
WERRIBEE
BRUNSWICK
CRAIGIEBURN
DONCASTER
THE PINES
EPPING
GREENSBOROUGH
PLENTY VALLEY
NORTHLAND
Casual, Part-Time and Full-Time roles available
Store hours vary
Is it you we're looking for?
We're on the lookout for talent to join our team in-store. A Telstra Retail Consultant is a multi-faceted role, and we have found it suits people with these attributes and skills:
The ability to easily build a connection with a variety of new and existing customers
An appetite to quickly develop customised solutions for customers
A drive to reach (and exceed) sales targets and KPIs
The hunger to learn and grow within the role (and beyond)
A positive and resilient approach to customer service within a busy environment
Experience in a customer-facing role
Hit Apply now
After you've submitted your application, our next step is an assessment supported by our partner, Hire Vue. Please keep an eye out for their email to move things along.
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
We work flexibly at Telstra, talk to us about what flexibility means to you. When you apply, you can share your pronouns and/or any reasonable adjustments needed to take part equitably during the recruitment process.
#J-18808-Ljbffr

  • Customer Experience Champion

    1 week ago

    Melbourne, Victoria, Australia beBee Customer Full time $36,000

    Drive ConnectionsAt Optus, we're more than just a telco – we're a team of passionate and supportive people defining the future of service excellence, one extraordinary customer experience at a time.Our strong team embraces a 'yes' mindset, helping Australians enjoy closer friendships, stronger teams, deeper partnerships, and bigger breakthroughs.We foster...

  • Casual Customer Service Representative

    1 hour ago

    Melbourne, Victoria, Australia Cgl - Retail Services Full time

    **CGL - Retail Services** is the retail marketing division of the Clemenger Group. With our two market-leading brands, **Creative Activation** and **Clemenger Field Marketing**, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing.**Creative Activation** are the...

  • Retail Assistant

    5 days ago

    Melbourne, Victoria, Australia Homewares Retail Full time

    Homewares RetailWell established homewares emporium is seeking a casual retail assistant - an all-rounder with exceptional customer service skills.We are a well established homewares emporium in the inner Bayside area.Our defining point of difference is our products, our enthusiasm for design and interiors and the quality items we stock together with...

  • Retail: Customer Service

    4 days ago

    Melbourne, Victoria, Australia Telstra Full time

    Join to apply for the Telstra Retail: Customer Service & Sales Consultant role at TelstraJoin to apply for the Telstra Retail: Customer Service & Sales Consultant role at TelstraGet AI-powered advice on this job and more exclusive features.Our purpose is to build a connected future so everyone can thrive.Working in a Telstra Retail Stores is not 'just a...

  • Retail: Customer Service

    6 hours ago

    Melbourne, Victoria, Australia Telstra Full time

    This is a Telstra Retail: Customer Service & Sales Consultant role with Telstra based in Melbourne, VIC, AU == Telstra ==Role Seniority - juniorMore about the Telstra Retail: Customer Service & Sales Consultant role at TelstraEmployment TypePermanentClosing Date4 Oct 2025 11:59pmJob TitleTelstra Retail: Customer Service & Sales ConsultantJob SummaryAs a...

  • Retail & Customer Service

    2 days ago

    Melbourne, Victoria, Australia Toorallie Full time

    ToorallieWe are seeking an experienced and motivated retail and customer service person for our Clifton Hill flagship store. Toorallie is a brand all about premium quality and this needs to extend through to our staff and how they present in store. If you enjoy working unsupervised and know how to get the job done, we would like to hear from you- Opportunity...

  • Retail: Customer Service

    5 days ago

    Melbourne, Victoria, Australia Telstra Full time

    Join to apply for the Telstra Retail: Customer Service & Sales Consultant role at TelstraJoin to apply for the Telstra Retail: Customer Service & Sales Consultant role at TelstraGet AI-powered advice on this job and more exclusive features.Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Stores is not 'just a...

  • Retail Customer Service

    4 days ago

    Melbourne, Victoria, Australia Betfred Full time

    OverviewFrom humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967... we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have...

  • Retail Assistant Manager

    5 days ago

    Melbourne, Victoria, Australia Homewares Retail Full time

    Homewares RetailWell established homewares emporium is seeking a casual Retail Assistant Manager - an all-rounder with exceptional customer service skills.We are a well established homewares emporium in the inner Bayside area.Our defining point of difference is our products, our enthusiasm for design and interiors and the quality items we stock together with...

  • Retail Customer Service

    4 days ago

    Melbourne, Victoria, Australia Watz & Co Pty Ltd Full time

    Operations- Weighing, measuring and consigning all packages correctly- Packaging all consignments correctly using professional packagingtechniques to minimise warranty claims and to ensure safe delivery- Complete all administrative tasks assigned in a timely manner to ensurethe smooth running of the Retail Service Centre- Embrace and adhere to the Company's...