Client Success Team Leader

**Lead a passionate team focused on delivering world-class client support**:

- **Enjoy a competitive remuneration package, including performance-based incentives and incredible rewards like trips abroad**:

- **Be part of a fast-growing SaaS company revolutionising the HR industry**

Are you passionate about delivering exceptional client support, inspiring a growing team, and driving business growth? Do you thrive on collaboration and innovation in an office environment? If so, Scout Talent has an exciting opportunity for you

**The Opportunity**:
As our Client Success Team Leader, you will lead a growing team, who are passionate about delivering exceptional service and empowering HR teams worldwide to attract, nurture, and hire exceptional talent. This role is not for the faint-hearted. You'll be at the forefront, leading by example, and navigating through the challenges that come with building and managing a team in its infancy. Your resilience and passion for customer service will be key as you elevate client support standards and drive business growth.

Responsibilities Include:

- **Lead and Inspire**: Guide a dedicated team, ensuring customer satisfaction and efficient problem resolution.
- **Client Onboarding and Engagement**: Develop strategies for onboarding, training, and enhancing overall client experience.
- **Coach and Mentor**: Help your team grow in their careers by developing their skills and fostering a culture of continuous improvement.
- **Product Demonstration**: Join our Sales & Account Executives in client meetings to showcase our software product.
- **Technical Support**: Troubleshoot and answer questions regarding our software.
- **Voice of the Client**: Work closely with our Product and Development Teams to represent client needs during product design and testing phases.
- **Data-Driven Decisions**: Leverage data for client and sales benefits and manage budgets efficiently.

**Who We're Looking For**:

- **Experienced Leader**: Proven experience in leading a customer support or client success team, especially in a tech-focused environment.
- **Client-Centric**: A knack for understanding client needs and delivering solutions that exceed expectations.
- **Resilient and Tech-Savvy**: Thrive in challenging environments with a passion for technology and SaaS.
- **Passionate Coach**: Dedication to coaching and growing your team, encouraging their professional development.
- **Sales Acumen**: Understanding of sales strategies and their relation to client success initiatives.
- **Industry Knowledge**: Familiarity with HR and recruitment, especially within a tech context (highly desirable but not required).
- **Office Enthusiast**: Enjoy being in the office** five days a week**, building relationships, and fostering a collaborative environment. You thrive on face-to-face interactions and the camaraderie of working closely with your team daily.

**Skills & Experience**:

- Experience leading a team
- Background in client / customer support
- Process improvement
- Effective communication skills
- Excellent organisational and decision-making skills
- Experience in a SaaS customer success leadership role (highly desirable but not essential)
- Talent Acquisition experience (highly desirable but not essential)

**What are the benefits on offer?**:
**You will have access to a range of great benefits, such as**:

- Regular rewards, recognition and social events - including Quarterpaloozas (quarterly awards nights) and Global Gathering (annual overseas trip for our Top 20% of achieverswe just returned from **FY24 Global Gathering in Fiji** - next July we'll be heading to **Tokyo**)
- A culture of learning and development, with dedicated in-house internal L&D team members and a commitment from leadership to enable and empower professional development opportunities for all team members
- A commitment to supporting each other's health and wellbeing, with initiatives such as Step Forward, Tour de Office, access to an employee assistance program, and team members who have completed their Mental Health First Aid
- An exciting career in one of the world's fastest-growing industries: HCM technology and services

The chance to join a well-established global organisation and get in at the early stages of our next phase of growth

**About Scout Talent Group**:
Our purpose is to **Connect People to Grow Companies, Careers and Communities**. Our company values are part of our DNA and guide our decision making - you can learn about them here.

We're super passionate about Talent Acquisition because we know that for an organisation to reach its full potential and really make a difference, it needs the best peopleand it takes excellent talent acquisition for the best people to be recruited into a company in the first place.

The SaaS solutions we offer companies across Australia, Canada and the US enable HR or People & Culture teams to attract, nurture and hire great talent.

We're proud of our tech solut