Client Success Team Manager

1 week ago

Sydney, New South Wales, Australia beBeeLeader Full time $80,000 - $90,000

As a seasoned leader in client success, you will oversee a dedicated team of professionals responsible for providing exceptional support to our software clients.

With your expertise in developing and executing effective onboarding strategies, training programs, and engagement initiatives, you will ensure seamless integration of our solutions into clients' businesses.

Key responsibilities include:

  • Developing strategic plans to enhance client satisfaction and retention
  • Coaching and mentoring team members to optimize their performance
  • Collaborating with cross-functional teams to drive product development and usability testing
  • Providing coaching advice to multiple clients from various industries
  • Leading client onboarding, training, and ongoing support efforts to achieve business objectives

You will be a key liaison between our clients and internal stakeholders, ensuring that their needs are met and exceeded.

Our ideal candidate has proven experience in leading high-performing customer success teams, driving sales growth, and delivering outstanding results. They possess excellent communication and interpersonal skills, as well as the ability to thrive in a dynamic environment.

Required qualifications and skills include:

  • Proven track record of success in client success leadership roles
  • Experience in integrating sales strategies into client success initiatives
  • Strong understanding of HR and recruitment principles within a tech context
  • Ability to leverage data insights to drive decision-making and process improvements

A competitive salary is offered for this challenging role, which will play a critical part in shaping the future of our business.

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