It Support Engineer
3 days ago
IT Support Engineer (Level 2) — MSP | Perth | $75k–$95k + Super
(On-site at our office and client sites; hybrid may be considered after probation)
Intro
Make Microsoft 365 & Azure sing for real businesses.
At Future Logic, you'll work across multiple SMB clients, own outcomes, and grow with mentors who've documented how we work and how we look after our people.
What You'll Do
Handle support tickets and perform advanced troubleshooting across diverse systems (networking, servers, cloud, security)
Bridge frontline support and senior engineering—own incidents end-to-end and escalate smartly
Support project deployments and contribute to improving SOPs and documentation
Keep clients in the loop with clear, proactive comms and tidy notes
What To Expect Day-to-day
It's fast-paced, context-switching MSP work; we set realistic rhythms and respect balance
Ticket hygiene & time entry matter (notes visible to clients; time entered daily by 10am next workday)
Occasional after-hours emergencies can occur (documented compensation applies)
Must-haves
2–4 years MSP experience; strong M365, Windows; foundational Azure
Perth-based, unrestricted work rights, WA licence + car (site visits)
You care about people, clarity, and finishing well
Salary & Benefits
$75k–$95k + super (DOE), paid time for certs, mentoring, structured 30/60/90 plans
WFH flexibility is possible after probation; we have clear WFH guidelines when it's appropriate
Process
Screening Qs ? TestGorilla technical ? CV review ? 20-min phone with Stephan ? culture TG ? on-site panel (fast turnaround). #J-18808-Ljbffr
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