Client Relationship Consultant
1 week ago
Drake is happy to be working with one of Australia's first, largest and leading provider of NDIS plan management services. Their approach is centred to reflect their core values… kindness, inclusivity, and innovativeness.
They are constantly looking for Client Relations Consultant to join their growing team in Adelaide.
The Role:
Reporting to the Team Manager, and working as part of a dynamic team, this role is responsible for the provision of high-quality service to clients and Providers. your responsibilities will be:
- Answer incoming calls from Clients/Providers/Key support people and respond to their inquiries.
- Handle Client/Provider concerns with empathy and provide appropriate solutions to their concerns.
- Always maintain a high level of professionalism.
- Meet performance metrics such as productivity, average handle time, quality, and customer satisfaction.
- Attend training sessions and team meetings to enhance skills and knowledge.
- Process invoices and resolve cases in a timely manner with the intention of first touch resolution.
Qualifications, Skills & Experience:
- Should have NDIS Worker Check and Working with Children Check.
- Previous experience in a role where high levels of customer service have been provided.
- Previous administrative experience providing service that requires a high attention to detail.
- Strong communication skills both written and verbal.
- Proven ability to work collaboratively as part of a team.
- Proven ability to be flexible in the workplace to be able to meet changing demands.
- Intermediate level knowledge of Microsoft Office suite - Word, Excel & Outlook.
What's on offer:
A bright and modern office space in the Adelaide CBD. A hybrid office/work from home arrangement once probation has been passed. The potential for career progression within a national company. A vibrant and collaborative workplace culture.
Our Commitment to Diversity and Inclusion
At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.
Right to Work
The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.
-
Client Relationship Consultant
1 week ago
Adelaide, South Australia My Plan Manager Full time $60,000 - $90,000 per yearClient Relationship Consultant (multiple positions)Permanent, full-time positionBased in AdelaideCandidates with WWCC & NDIS clearance preferredAbout usThe National Disability Insurance Scheme (NDIS) is the largest Australian social reform since Medicare. It's life changing for people with disability… but that doesn't mean it's easy to navigate. And that's...
-
Client Relationship Analyst
3 days ago
Adelaide, South Australia LLL Australia Full time $60,000 - $120,000 per yearLLL Australia is a demonstration of the incredible power of people, united in faith, working together towards a common purpose - to transform money into a force for good.Established in 1921, LLL prides itself on providing investment products that are simple to operate, with no fees or charges. LLL provides loans and builds partnerships that support and...
-
Client Relationship Manager
1 week ago
Adelaide, South Australia Equity Trustees Full time $60,000 - $120,000 per year21st October, 2025 Are you passionate about building strong client relationships and managing diverse portfolios? In this client-focused role, you will manage a wide range of compensated clients, ensuring their financial needs are met and their investment portfolios are effectively overseen in collaboration with their financial advisers. As a...
-
Client Relationship Manager
1 week ago
Adelaide, South Australia Equity Trustees Full timeAre you passionate about building strong client relationships and managing diverse portfolios? In this client-focused role, you will manage a wide range of compensated clients, ensuring their financial needs are met and their investment portfolios are effectively overseen in collaboration with their financial advisers.As a dedicated Relationship Manager, you...
-
Client Relationship Analyst
3 days ago
North Adelaide, South Australia Robert Walters Full time $60,000 - $120,000 per yearLLL Australia is a demonstration of the incredible power of people, united in faith, working together towards a common purpose - to transform money into a force for good.Established in 1921, LLL prides itself on providing investment products that are simple to operate, with no fees or charges. LLL provides loans and builds partnerships that support and...
-
Client Support And Marketing Consultant
5 days ago
Adelaide, South Australia REMPLAN Full time $60,000 - $80,000 per yearCompany DescriptionAt REMPLAN, our team consists of economists, planners, demographers, and software developers. We specialize in developing online analytical tools and information resources tailored for economic development and planning practitioners. Our services are utilized by local, state, and federal government agencies, consulting firms, university...
-
Client Support
1 week ago
Adelaide, South Australia REMPLAN Full time $60,000 - $80,000 per yearAbout the Role We're on the hunt for a proactive and engaging Client Support & Marketing Consultant to join the Client Engagement team in our Adelaide office. In this full-time role, you'll be the friendly face and voice of REMPLAN - supporting clients, building relationships, and helping tell our story through engaging marketing and design.This role blends...
-
Adelaide, South Australia ERM Full time $90,000 - $120,000 per yearAbout ERM & Our TeamERM is the world's largest pure-play sustainability consultancy, with over 8,000 professionals in more than 40 countries. Recognized globally as a leader in ESG and Sustainability Consulting, ERM partners with 70% of the Fortune 100 to tackle their most pressing environmental and social challenges.ERM'sNet Zero Cloud practiceis part of...
-
Adelaide, South Australia ERM Full time $60,000 - $90,000 per yearAbout ERM & Our Team ERM is the world's largest pure-play sustainability consultancy, with over 8,000 professionals in more than 40 countries. Recognized globally as a leader in ESG and Sustainability Consulting, ERM partners with 70% of the Fortune 100 to tackle their most pressing environmental and social challenges. ERM's Net Zero Cloud practice is part...
-
Client Advisor
1 week ago
Adelaide, South Australia Cullen Jewellery Full time $60,000 - $80,000 per yearAbout us:Founded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand focused on exceptional human experiences. As a digital-first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces.We're committed to the environment, crafting every piece with sustainability in...
