Reservations Manager

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.
About the Role:
Reporting to the Director of Revenue Management, the Reservations Manager is a key leader within the Four Seasons Hotel Sydney team, responsible for overseeing the daily operation of the reservations department. This role ensures a seamless guest booking experience, maximizes room revenue, and supports the hotel's overall sales and revenue strategies. The ideal candidate is an experienced hospitality professional with a proven ability to lead a team, implement revenue strategies and provide an exceptional guest experience.
What you will do:
Oversee the daily operation of the Reservations department
Lead, coach, motivate and develop our large on site reservations team
Focus on quality assurance, call and email conversion, voice sales effectiveness, sell out and upsell efficiency
Maintain Global standards on reservation related areas (Market code, profile, data field) and work closely with the Worldwide Reservations Office and Corporate teams
Be involved in revenue management decisions such as inventory management, distribution channel management, overbooking and weekly 21 day forecasting
Actively drive sales for the Hotel by maintaining business relationships with travel agents, corporate and leisure business
Work closely with other departments on a day to day basis including Sales and Front Desk
What you will bring:
Proven experience as a leader within reservations or front office in a large international 5* hotel
Sound understanding of Rooms Division
A passion for providing a great guest experience
Solid verbal and written communication skills and strong interpersonal skills
Ability to work with complex software systems in order to manage the department. Strong working knowledge of Opera is desirable
Highly developed people and business management skills, including payroll, rostering, cost control, expenses, and P&L's
The ability to inspire the team with a hands on approach and leading by example
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
If you think you are a fit for this role, we look forward to receiving your application
The base salary for this role is $88k plus superannuation, bonus plan and benefits.
We make it a point to take the time to review each resume carefully to select those that are a match with the preferred qualifications for the job. If that's you, we will contact you to set up a time to get to know each other.