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Customer Service Officer
2 weeks ago
The role offers the chance for a customer service officer to broaden their skills base and gain valuable experience in a busy, client-focused team environment.
**In this role you will**:
- Respond to enquiries received on the telephone from clients and members of the public.
- Ensure publications in the reception area are available and current.
- Undertake local financial activities including banking, paying invoices, managing petty cash and purchasing.
- Act as the contact point for local community-based service providers and provide information and training at local network meetings. Act as the contact point for conferencing issues and organise activities at in-house family conferences.
- In some instances, act as the workplace health and safety contact and fire warden and undertake responsibilities in accordance with the workplace health and safety policy.
- Help with litigation support activities including data entry and word processing.
- Help with administrative activities including opening and closing the office, maintaining equipment and supplies, mail, records management and other activities as directed.
- Actively participate in team planning and service improvement activities and comply with corporate responsibilities.
- Model the values of respect, quality and accountability.
- Maintain a high standard of practice through governance and risk management.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
