Customer Support Consultant

2 weeks ago

Brisbane, Queensland, Australia Epos Now Full time

Join one of the fastest growing UK tech companies Epos Now offers a market leading product and an award winning brand, there has never been a more exciting time to join our driven team. We're looking for an ambitious Post Sales Agent to join our existing team who operate with customers all over Europe, United States and Australia.

**About Us**:
EposNow are transforming the business owner experience by putting the power of fintech in their hands. We offer comprehensive tools for point of sale and embedded finance, (including payments, banking, and lending) to our 77,000 incredible business merchants worldwide, helping everyone from micro-sized businesses to enterprise companies succeed. Our ultimate mission is to make commerce accessible for everyone. With personalised career progression plans, exciting opportunities to work with new tech (like AI), and an inclusive culture and help shape the future of business solutions.

**Role**:Post Sales Agent - UK

**Responsibilities**:
As a Post Sales Sales Consultant, you will be the last interaction for many prospective customers looking for tech-led solutions. Your hardware and software expertise will showcase the business as an industry leader who truly understands the needs of their customer base.
- Driven - Hungry to achieve pre-set KPIs in line with delivery targets.
- Coachable - Happy to learn from others and follow best practice.
- Organised - Managing your diary and phone, and building your pipeline.
- Resilient - Able to bounce back from challenging customers, remaining calm and professional while dealing with volume calls.
- Knowledgeable - Keeping up to date with industry, hardware and software capability, providing coaching to the customer on how to add maximum value to their business.
- Accountable - Manage your pipeline and independent learning, including maintaining commercial awareness and market insight.
- Tech-literate - Accurate record taking in the CRM, ensuring a smooth sales cycle.
- Personable - Nurturing long standing, strong, genuine relationships with customers.
- Astute - Learning from experience and competitors to ensure best sales practice.
- Proactive - Reviewing processes and procedures to ensure best company practice and suggesting service improvements.

**Whats on offer**:

- Career progression and increased basic salary achievable by reaching revenue targets.
- Earn uncapped commission through our inbound sales approach.
- 20 Days PTO Including Bank Holidays
- Company equity scheme (available after 1 year service).
- Company celebratory events (summer and winter).
- Pension scheme

Pay: $53,000.00 per year

**Benefits**:

- Profit sharing
- Referral program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplementary Pay:

- Bonus
- Commission

**Experience**:

- Direct sales: 1 year (preferred)
- Call centre: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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