Participant Support Officer

**Are you looking for a role where you can make a difference?**

The Skills for Education and Employment (SEE) Program delivers training to Australian's aged over 15 years seeking to build their language, literacy, numeracy, and digital literacy skills to improve their access and pathways for further study and work.

We are currently seeking a passionate **Participant Support Officer** to join our team who will actively engage participants, provide mentoring and coaching support, and maintain strong relationships to enable retention and strengthen pathways to further education and/or employment.
- approximately two to three times per week-will be required.
- Providing a range of effective support services to participants within the guidelines of the Skills for Education and Employment (SEE) program.
- Engaging and providing a consistent point of contact for participants
- Providing individualised vocational and job search support to participants
- Developing and maintaining positive networks and effective referral relationships with workforce Australia providers, local employers and the community, and sourcing work experience placement and employment opportunities.
- Supporting participants in their transition to work experience placement, further education, and employment according to their chosen pathways.

**About You**
- Previous experience working effectively with people with disabilities and from diverse cultural and educational backgrounds.
- Previous experience of building trusting relationships and leading individuals towards identifying and achieving goals.
- Time management, organisational skills, and the ability to plan and prioritise in to achieve outcomes.
- Strong communication skills, including negotiation, mediation and problem-solving.
- Interpersonal conflict resolution and negotiation skills along with the ability to identify innovative and lateral solutions to problems.

**For this role, you will need to**:

- Be willing to complete a Working with Children Check and National Police Check
- Demonstrate or be willing to undertake Mental Health First Aid and Disability Awareness training.
- Have possession of a current valid Driver's License, willingness to drive, and your own registered vehicle with a 4-5-star ANCAP safety rating.
- Be eligible to work in Australia.

**Why join Team SYC?**
- Increase your pay with Salary Packaging options
- Career development opportunities
- Enjoy an additional day off to celebrate your Birthday*
- Wellbeing leave
- Access an additional one week of paid leave each year, through SYC loyalty leave*
- Be provided an additional paid personal leave
- Stay healthy with discounted Corporate Private Health Cover
- Access our free and confidential Employee Assistance Program
- Access to special discounts on memberships and fitness activities through Goodlife, Fitness First and Zap Health Clubs.
- Retail and Entertainment discount vouchers
- Enjoy special benefits with Beaurepaires
- Qualifying periods and terms apply.

**About us**

SYC exists so everyone can succeed.

SYC is a non-for-profit human services organisation, we invest back into the Australian community, helping tens of thousands of people every year with housing, education and employment.

**If you are passionate about making a difference, we want to hear from you**

**We're proud to be a Circle Back Initiative Employer, and we commit to responding to every applicant.